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Started by: pburd49
On: 07/01/2019 | 20:09
Replies: 1
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by: pburd49
on: 07/01/2019 | 20:09

Why can't I use my phone abroad, I have £14 credit 

Message 1 of 2
by: natty88
on: 07/01/2019 | 20:20

' @pburd49 please check and try this Handy guide to using giffgaff overseas please 

 

1. Make sure you have a live goody bag or credit allowance left via here please

https://giffgaff.com/dashboard

 

2. Double check roaming is enabled via here switch on/of roaming https://giffgaff.com/call-services

 

3. Try what's called a manual roam as explained here

http://is.gd/manualroam

 

4. Check this guide to using giffgaff overseas http://community.giffgaff.com/t5/Using-giffgaff/Using-your-mobile-abroad/ta-p/3522931

 

 

 

 

 

 

5. Double check your settings against these ones Manual settings could you try this guide via your mobile data settings an select add new apn or edit a prestored one EG 02 then enter theseSmiley Happy Connection Name: giffgaff

APN: giffgaff.com

Proxy: Not set

Port: Not Set

Username: giffgaff

Password: [leave blank]

Server: Not set

MMSC: http://mmsc.media   messaging.co.uk:8 002

MMS proxy: 82.132.254.1

MMS port: 8080

MCC: 234

MNC: 10

Authentication Type:"PAP or CHAP"

APN type: default,supl,mms

APN protocol: IPv4

APN roaming protocol: IPv4

Bearer: Unspecified

MVNO type: IMSI

MVNO value: 23410x also remember to click save once you have entered these setting an restart phone 

 

6. https://giffgaff.com/fair-usage-while-roaming 

 

7.if outside Europe prices are shown by entering your location of travel in the search bar here 

 

http://giffgaff.com/roaming-charges

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