Get Help
Community

How do I buy a goodybag from calling credit

Started by: n0sam
On: 24/02/2014 | 22:25
Replies: 3
Reply

Go to best answer
by: n0sam
on: 24/02/2014 | 22:25
I need help to buy a goody bag from my calling credit problem is is says my balance is nil on my account but on my gg balance on phone it shows at 27 quid it was all payback from november can anyone advise me.
Message 1 of 4
1 BEST ANSWER

Accepted Solutions
by: why_bother
on: 24/02/2014 | 22:30
Best Answer
hello

This was a known issue where the payback failed to show up on the account. You will need an agent to reset it so that you will be able to use the credit to purchase a goodybag. The credit does actually show up on your handset if you dial *100# so it sounds like that is what happened in your case

https://giffgaff.com/support/ask/payback_not_received

Please be aware agents can take up to 24 hours to reply. You will receive an email once your message is seen. Good luck

Get a free giffgaff Sim
Message 3 of 4
by: 1992chris
on: 24/02/2014 | 22:29
which one is correct? try the mobile site for the credit balance and buying the goodybag please
Get a free Giffgaff Sim

Click on the banner to order your free Sim with an extra £5 credit!
Message 2 of 4
by: why_bother
on: 24/02/2014 | 22:30
Best Answer
hello

This was a known issue where the payback failed to show up on the account. You will need an agent to reset it so that you will be able to use the credit to purchase a goodybag. The credit does actually show up on your handset if you dial *100# so it sounds like that is what happened in your case

https://giffgaff.com/support/ask/payback_not_received

Please be aware agents can take up to 24 hours to reply. You will receive an email once your message is seen. Good luck

Get a free giffgaff Sim
Message 3 of 4
by: n0sam
on: 24/02/2014 | 22:57

many thanks for that info, i have sent my comment to the team

Message 4 of 4