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How do I change my card details?

Started by: ruby131
On: 06/01/2019 | 07:42
Replies: 6
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by: ruby131
on: 06/01/2019 | 07:42
How do I change my payment card details? I've gone into My Account and followed the arrow to my card, but just see a tick against it, and no obvious opportunity to change it.
Message 1 of 7
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by: tazzy19
on: 06/01/2019 | 08:02

@ruby131

 

 You cannot update card details if the card is still linked to an auto top up or recur, the system prevents it.

Go to https://giffgaff.com/profile/payment-details and

Cancel / turn off any auto top up 
Cancel / turn off any recurring goodybag 
Remove your credit / debit card details 
Ensure you scroll down and save the changes

 

Update your credit / debit card details

Manually buy and queue your next goodybag

Turn on any auto top up required
Turn on any recurring goodybag 

Ensure you scroll down and save the changes

Log out and back in to check the changes have saved

Message 3 of 7
by: tazzy19
on: 06/01/2019 | 08:02

@ruby131

 

 You cannot update card details if the card is still linked to an auto top up or recur, the system prevents it.

Go to https://giffgaff.com/profile/payment-details and

Cancel / turn off any auto top up 
Cancel / turn off any recurring goodybag 
Remove your credit / debit card details 
Ensure you scroll down and save the changes

 

Update your credit / debit card details

Manually buy and queue your next goodybag

Turn on any auto top up required
Turn on any recurring goodybag 

Ensure you scroll down and save the changes

Log out and back in to check the changes have saved

Message 3 of 7
by: robertmahony
on: 06/01/2019 | 08:15

Click here to check or change your payment details

https://giffgaff.com/profile/payment-details

Message 4 of 7
by: bentnose
on: 06/01/2019 | 08:56
hi@ruby131
you can change it by editing details here
https://giffgaff.com/profile/payment-details
dont forget to click save when done
Get a free giffgaff Sim
Message 5 of 7
by: tonychurm39
on: 06/01/2019 | 10:35
Hello
You can update your cards details here https://giffgaff.com/profile/payment-details
Message 6 of 7
by: ruby131
on: 07/01/2019 | 07:28
Thanks for your help. All sorted now.
Message 7 of 7