Knowledge Base

How do I claim my money and credit back

Started by: suebitch
On: 06/05/2016 | 20:04
Replies: 5

by: suebitch
on: 06/05/2016 | 20:04
How do I claim my money and credit back off my old giffgaff number
Message 1 of 6
by: petercardiff
on: 06/05/2016 | 20:05

You can't really. I'm sorry.


Any credit left on an account can't be refunded. This would be the same on ANY pay as you go network.

Message 2 of 6
by: farnis
on: 06/05/2016 | 20:05

You cant. You dont get refunds from old numbers.

Message 3 of 6
by: mathew40
on: 06/05/2016 | 20:06
Hi there @suebitch
Unfortunately its not possible to transfer between giffgaff accounts.
When you say old giffgaff number,have you activated a new sim card to recieve a new number, if so you didn't need to create a new Account to receive a new number from giffgaff.
Get a free giffgaff Sim
Message 4 of 6
by: eddie2901
on: 06/05/2016 | 20:08
Hi you can not claim money back but if you get a new SIM card and do sim swap account details shoul be transferred to new number. Good luck
Get a free giffgaff Sim
Message 5 of 6
by: susan230371
on: 06/05/2016 | 21:56 edited: 06/05/2016 | 21:58

You can't i'm afraid, airtime credit from an old account can't be refunded, nor can it be transfer between accounts, i'm afraid it's either use it or lose it.

Message 6 of 6