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How do I contact customer service?

Started by: milo23
On: 29/03/2012 | 13:21
Replies: 69

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by: milo23
on: 29/03/2012 | 13:21 edited: 31/10/2016 | 10:10

PLEASE NOTE: This is a community discussion started in 2012, and is now closed to replies. giffgaff does not operate a call centre or have a customer service number. Instead, all queries are handled online. If you have a question about giffgaff or a technical issue you need to get solved, please start a new community thread by clicking New Message in the Help and Support forum and writing a post to describe the help you need.




I would like to speak to someone regarding online top up. I'm already sorted until 29/04/12. I mistakingly topped up for the following month after a mistake flashed saying the transaction was declined. Is there a number I can call. How can I sort this? Thanks in advance.

Message 1 of 70

Accepted Solutions
by: bonusball
on: 29/03/2012 | 13:22 edited: 31/10/2016 | 10:11

Sorry no numbers to call.

Contact an agent

Message 2 of 70
by: bonusball
on: 29/03/2012 | 13:22 edited: 31/10/2016 | 10:11

Sorry no numbers to call.

Contact an agent

Message 2 of 70
by: bengalknights
on: 29/03/2012 | 13:23
Use the contact agent link on left hand side of mygiffgaff
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Message 3 of 70
by: craggybuk
on: 29/03/2012 | 13:23

You'll need to message an agent. There is no customer service number for GiffGaff

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If you think I've provided the best answer, please let me know by clicking the best answer button next to this post.
Message 4 of 70
by: choon
on: 29/03/2012 | 13:24
Sorry giffgaff is an online only company, they have no call centres to keep cost down and offer us great deals. You will need to contact an agent here:
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Message 5 of 70
by: topcoat
on: 29/03/2012 | 13:25
Don't bother contacting them. They take 24 hours to reply that you should ask the Community about your problem
Message 6 of 70
by: styly
on: 29/03/2012 | 13:27
Or you can just leave it there.. Then you'll be sorted for the next month Smiley Happy

Thats called queueing your goodybag..

You can only queue one at a time so when your month is up it just changes over seamlessly Smiley Happy
"You can jail the Revolutionary, but you can never jail the Revolution"
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Message 7 of 70
by: mark8
on: 29/03/2012 | 13:29
Yeah just ask your question here as there are some very clued up people.
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Message 8 of 70
by: dugblare
on: 29/03/2012 | 13:29

You cant.


GG doesn`t have call centres and customer support unless it is an account problem in which case you contact an agent using this link


All other problems can be solved by the community. Just tell us UR problem (phone related of course .LOL)

Message 9 of 70
by: ajaibhussain
on: 29/03/2012 | 13:30
sorry you cant call customer service
Message 10 of 70