12.1 Your SIM card will be disconnected if your account has been completely inactive for a period of six months.
Your account will be considered ‘active’ if, during this period, there is any ONE of the following: At least one call, SMS or MMS made to another number (For technical reasons, this does not include emergency calls (i.e. 999/112) and SMSs or calls to giffgaff services (i.e. 2020, 43430)) At least one connection to Internet, At least 4 received calls of more than 10 seconds, At least one top-up /purchase (credit or goodybag), The receipt of Payback points (for recruiting new members or participating to the Community). If your SIM Card is disconnected, you will lose any remaining credits/balance on your Account. If you wish to be re-connected, you will be given a new mobile phone number.
Hi, if you changed to a different network provider and transferred your number over to the different network, your sim is no longer valid. Most features of your account will not be working however you will still have access to the forums.
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