Knowledge Base
Community

How do I get compensation for data loss yesterday

Started by: 33rich
On: 08/12/2018 | 02:40
Replies: 6
Reply

by: 33rich
on: 08/12/2018 | 02:40

How do I get compensation for has Thursday's data loss

Message 1 of 7
by: nicola4473
on: 08/12/2018 | 03:05
Read Giffgaffs T&C'S , You will see they are well covered and no compensation will be given . A small goodwill gesture is going to be given . Watchout for an email with all info
Message 2 of 7
by: dazoo
on: 08/12/2018 | 03:12

Hi  @33rich

 

Giffgaff will send a e-mail/text on the compensation that be offered next few days.

 

Theirs a post on this >> https://community.giffgaff.com/t5/Announcements/December-6th-s-outage-what-we-re-doing-to-say-sorry/...

Get a free giffgaff Sim
Message 3 of 7
by: nicola4473
on: 08/12/2018 | 03:30
Its classed as a GOODWILL gesture not compensation , both very different meanings .Read the T&C'S that will educate you. Anyone spouting for compensation need to get a life and moreso accept that tecgnology fails sometimes .
Message 4 of 7
Highlighted
by: hdavey17
on: 08/12/2018 | 06:23 edited: 08/12/2018 | 06:24

Giff Gaff are offering an amount to be given as credit as a gesture of goodwill. You can also choose to donate to charity rather than accept as credit. 

 

I would expect this to be minimal, if you work out the cost of a goody bag it’s not much, pence rather than pounds. But it should be accepted for what is is, a goodwill gesture. 

 

There is little more they can do, these things happen and it wasn’t even a Giff Gaff issue so I guess to this extent they are being very generous. 

 

I personally like the option they are giving for charity donation, I think that’s a nice touch that a lot of people will opt for. 

 

Get a free giffgaff Sim
Message 5 of 7
by: 33rich
on: 08/12/2018 | 10:43

thank you all for your help I have autism panked when it happened thinking it was my phone and should of not put compensation I should have put goodwill gesture. 

Message 6 of 7