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How do I identify a reoccurring charge?

Started by: mybrick
On: 13/08/2019 | 19:20
Replies: 6
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by: mybrick
on: 13/08/2019 | 19:20
Hi Daft question/dafter reason..... I have a monthly charge of £6 being taken from my credit card - Sometimes, but not always, I get an email telling me my goody bag has renewed. Trouble is I cannot recall what the number or username was and it is not shown on the email? Way back I had a few extra spare phones I kept topped up. I cancelled all but one. Is there anyway to find out the number, so I can stop it? Bob
Message 1 of 7
by: jt_21
on: 13/08/2019 | 19:25

@mybrickwrote:

Hi Daft question/dafter reason..... I have a monthly charge of £6 being taken from my credit card - Sometimes, but not always, I get an email telling me my goody bag has renewed. Trouble is I cannot recall what the number or username was and it is not shown on the email? Way back I had a few extra spare phones I kept topped up. I cancelled all but one. Is there anyway to find out the number, so I can stop it? Bob

If you don't not know the number there's not much chance of you knowing the username or password Bob, what I suggest you do is go through this account and ask the agent for help. Explain, just as you have done here and it may be just a case of you answer if a few security questions in order to get that recurring option on the other account stopped

 

Direct link to ask an agent:
https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Credit-debit-card-or-PayPal-over...

Please note: Our agents aim to answer all enquiries within 24 hours. Replies from our agents can be read and responded to from https://giffgaff.com/support/questions

Message 2 of 7
by: figment_uk
on: 13/08/2019 | 19:27

@mybrick 

 

The emails confirming the purchase will show the member name and (partial) number in the top right-hand corner. 

I do not work for giffgaff, so cannot check anything on your account. This is a public community - please do not post any personal info.

Message 3 of 7
by: wagstaffes
on: 13/08/2019 | 19:28 edited: 13/08/2019 | 19:33

Hi @mybrick you need to log into your account to cancel it,

https://giffgaff.com/dashboard

If you can't remember your login details you can get your password reset by email here,

https://giffgaff.com/support/lost-password

 

Ps if you didn't use any of your goodybags it's worth asking for a refund too

https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Credit-debit-card-or-PayPal-over...

Message 4 of 7
by: jaymailsays
on: 13/08/2019 | 19:41

@mybrick One thing in your favour is you have the email address, let the agent know it and your name and address, payment method bank and last four digits of the card, together with the approximate last date you used your sim.

 

The agent should track down your account membername in minutes.

https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Credit-debit-card-or-PayPal-over...

 

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Message 5 of 7
by: mybrick
on: 13/08/2019 | 19:52
Thank you for this - looking back I don't actually get a monthly email - just the charge, so assume the email address associated with the account was an old one, no longer used. I've raised it with an agent - hopefully they can track it from the card number? If not, I can only take it up with the card issuer - didn't want to do that as I would have originally authorised the payments, so it's not Giffgaffs fault but mine (for keeping records of everything except those I need......)
Message 6 of 7
by: jaymailsays
on: 14/08/2019 | 00:05

@mybrick It is unlikely the agent can trace the accoun through the bankcard alone.

 

However you have another thing in your favour.When you initially authorised payment to giffgaff, it was at £5 per month.

 

As you did not specifically agree to the increase to £6 per month, this year, you are entitled to ask your bank to do a charge back to your account. Your Bank may at first protest but they will when you insist refund the cash.

 

When that happens giffgaff will stop taking payments from your bank permanently.

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Message 7 of 7