Knowledge Base

How do I lift adult content restriction if I only have a bank card as I.d?

Started by: ajt007
On: 17/01/2019 | 21:10
Replies: 8

by: ajt007
on: 17/01/2019 | 21:10

I have lost everything in a house fire, and do not have any forms of photo identification at present.  I need to gain access to an adult websites, and time is of the essence.  What can I do to fix this issue?  I was able to use the website the other day, so I don't understand why I can't get onto it now? Please help me as soon as possible.  

Many thanks, Ajt007

Message 1 of 9
by: flaxvert
on: 17/01/2019 | 21:13

You will need to be at least 18 and have:


1, A Machine Readable Passport (MRP) from any country that issues them.


2,  A Driving Licence (full or provisional) issued in England, Scotland or Wales.


Without either of these 2 documents, you cannot lift the adult content block, sorry.

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Message 2 of 9
by: spacefrog
on: 17/01/2019 | 21:13


 The adult content block can only be removed by way of a driving licence or a passport.... there is no other way to do it i’m afraid......check out this video to see if it helps:


Or go here for further information

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Message 3 of 9
by: natty88
on: 17/01/2019 | 21:14

@ajt007 unfortunately to lift adult content you need a full/provisional great Britain driving licence or any machine readable passport without these documents it cannot be lifted as shown here sorry to lift adult content bars please follow this handy guide . . .

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Message 4 of 9
by: ajt007
on: 17/01/2019 | 21:15
Thank you
Message 5 of 9
by: natty88
on: 17/01/2019 | 21:17

@ajt007 your welcome sorry it's not what you wanted to hear it's same for anyone on giffgaff wanting adult content block removed 

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Message 6 of 9
by: mrbergstrom1967
on: 17/01/2019 | 21:19
Good Evening @ajt007

The only id that can be used is a passport or a driving license take a look at the guide below.
Message 7 of 9
by: clikasarus
on: 17/01/2019 | 21:28

@ajt007 Welcome to giffgaff and the community 


•Giffgaff follows strict Industry regulations and  Unfortunately if you haven’t got the requirements then you won’t be able to remove the adult bar 


Here is a guide to assist ⬇️ 


Adult Content Restriction



Sorry 😞

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Message 8 of 9
by: 4128334
on: 17/01/2019 | 21:52
Good Evening
As all giffgaff is done on line they need to use Official Documents to prove you are over 18.
The Documents they have chosen are either a British Driving License Full/Provisional or a Machine Readable Passport from some 120 Countries.
These are the only Documents accepted to remove the Audult Bar and without them you will be unable to remove it.
Even an Agent is not authorised to remove it for you.
Only alternative is use WiFi.
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Message 9 of 9