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How do I turn adult content OFF

Started by: bakerboy1977
On: 19/11/2013 | 23:26
Replies: 14

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by: bakerboy1977
on: 19/11/2013 | 23:26

I want to stop adult content.

Yes, I DO NOT want to see adult content.


I didn't think it was enabled but I thought I'd make sure it was off.

I went into my Phone Settings. Under 'Allow Adult Content' I selected 'no or off'.

Now it says "Allow adult content on phone = on"

It has done the opposite of what I have asked!


When I select 'change' it says "Your adult content changes are in progress, please check it later"

It has been 3 days.

I do not want adult content - what is going on?


I have started using my old O2 sim until this has been resolved. I see no reason to use Giffgaff until then.

Message 1 of 15

Accepted Solutions
by: minadequate
on: 19/11/2013 | 23:34
Hi Bakerboy,

It can take a little while to go through but the process, but unless you submitted your passport/driving licence number either 3 days ago or on a previous occasion the filter will NOT be lifted, as they need this information as proof you are an adult.

If you have given them this info however I suggest you either contact an agent or wait for it to progress so you can turn it off again...
I hope this helped Smiley Happy. Kind regards


If this has been useful please please give Kudos, and if its helped enough to fix your problem apply best answer! Smiley Happy
Message 11 of 15
by: sick_p
on: 19/11/2013 | 23:27
Contact an agent
Don't forget to Kudo me if I've been helpful and mark as solution where appropriate :-)
Message 2 of 15
by: jun100
on: 19/11/2013 | 23:28
Hi , as that's an account issue, you need to contact an Agent:
If giffgaff Blacklisted your mobile, then they can also remove the block.

Be aware it can take up to 24 hours for a reply, so please be patient.

"if you like my post Please give 'KUDOS' If my answer helped then please click 'Accept as Solution'

Message 3 of 15
by: bluemoonbaz
on: 19/11/2013 | 23:28
You have to turn it off

Message 4 of 15
by: bakerboy1977
on: 19/11/2013 | 23:28

how do I contact and agent?

Message 5 of 15
by: bluemoonbaz
on: 19/11/2013 | 23:29 edited: 19/11/2013 | 23:37

You have to turn it on its off by default 

See link to allow it to be turned on

Message 6 of 15
by: dazoo
on: 19/11/2013 | 23:30

If not wanting 18sites unlocked why did you enter you your details to unlock it

Get a free giffgaff Sim
Message 7 of 15
by: hameshasharif
on: 19/11/2013 | 23:32
You have to go to the main giffgaff web site and go into your account which is called my account, then log in n there should be a section of adult content on/off explain how to do turn it on n off Smiley Happy
Message 8 of 15
by: dradel
on: 19/11/2013 | 23:33
Hi ,
itsay take some time befor its activat
i know itso annoying its should be other way round
if didnt activete it by tommorow you need to contact an Agent:
Hopefully help
Message 9 of 15
by: bluemoonbaz
on: 19/11/2013 | 23:34 edited: 19/11/2013 | 23:38

Here's a link for the agent
But turning it off or on in your account wont remove the adult  bar
See the link above

Message 10 of 15