How do I turn adult content OFF

[bakerboy1977]

I want to stop adult content.

Yes, I DO NOT want to see adult content.

I didn't think it was enabled but I thought I'd make sure it was off.

I went into my Phone Settings. Under 'Allow Adult Content' I selected 'no or off'.

Now it says "Allow adult content on phone = on"

It has done the opposite of what I have asked!

When I select 'change' it says "Your adult content changes are in progress, please check it later"

It has been 3 days.

I do not want adult content - what is going on?

I have started using my old O2 sim until this has been resolved. I see no reason to use Giffgaff until then.

[minadequate steward · Accepted solution]

Hi Bakerboy,

It can take a little while to go through but the process, but unless you submitted your passport/driving licence number either 3 days ago or on a previous occasion the filter will NOT be lifted, as they need this information as proof you are an adult.

If you have given them this info however I suggest you either contact an agent or wait for it to progress so you can turn it off again...

[sick_p aspirant]

Contact an agent

[jun100 kingpin]

Hi , as that's an account issue, you need to contact an Agent:
https://giffgaff.com/support/ask
If giffgaff Blacklisted your mobile, then they can also remove the block.

Be aware it can take up to 24 hours for a reply, so please be patient.

[bluemoonbaz I win the interwebs]

Nothing
You have to turn it off

[bakerboy1977]

how do I contact and agent?

[bluemoonbaz I win the interwebs]

Nothing
You have to turn it on its off by default 

See link to allow it to be turned on

http://community.giffgaff.com/t5/Learn-giffgaff-Top-Tips/Adult-Restrictions-Removal/td-p/3017767

[dazoo mad scientist]

If not wanting 18sites unlocked why did you enter you your details to unlock it

[hameshasharif]

You have to go to the main giffgaff web site and go into your account which is called my account, then log in n there should be a section of adult content on/off explain how to do turn it on n off

[dradel]

Hi ,
itsay take some time befor its activat
i know itso annoying its should be other way round
if didnt activete it by tommorow you need to contact an Agent:
https://giffgaff.com/support/ask
Hopefully help

[bluemoonbaz I win the interwebs]

Here's a link for the agent
But turning it off or on in your account wont remove the adult  bar
See the link above


https://giffgaff.com/support/ask