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How do i order new sim with old number?

Started by: sagal94
On: 01/04/2018 | 21:35
Replies: 5
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by: sagal94
on: 01/04/2018 | 21:35
I lost my phone a while back with my gifgaf sim - i recently received an email stating that my old phone number will be reallocated within 6 days. How can i order a new sim with my old number. Thanks
Message 1 of 6
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by: tmawillis
on: 01/04/2018 | 23:06
To prevent your SIM being deactivated within 6 days, you could try topping up.

After you top up, you can order a new SIM and when it arrives do a SIM swap.

You can order a new SIM from your dashboard.

https://giffgaff.com/dashboard

SIM Swap

https://community.giffgaff.com/t5/Using-giffgaff/What-is-SIM-Swap/ta-p/7320084
Get a free giffgaff Sim
Message 5 of 6
by: sneaky007
on: 01/04/2018 | 21:39
Hi @sagal94

If you lost your SIM card follow this link http://giffgaff.com/support/lost to report your SIM lost/stolen. Once reported giffgaff will send out a replacement SIM first class to the address found under your details page here http://www.giffgaff.com/profile/details . The replacement SIM will have still have your current number , any active allowances .e g bundle(goodybag) and/or airtime credit. It typically takes 2-3 working days for your new SIM to arrive, you'll need to activate it online when it arrives by clicking this link http://giffgaff.com/activate-sim .

If you don't receive the replacement SIM after a week, please contact an agent. A giffgaff agent can be contacted by following this link https://support2.giffgaff.com/app/ask/SIM-and-number/Replacement-SIM-not-received/form , please note during busy times a giffgaff agent can take up to 24 hours to respond to your query.

An agent reply can be found in the "Messages from Agents" box that is located on your "My Giffgaff" page or follow this link https://giffgaff.com/support/questions to access it directly.
GET A FREE SIM WITH £5 AIRTIME CREDIT
Message 2 of 6
by: walkrightback
on: 01/04/2018 | 23:02
Checkout the giffgaff sim swap tutorial on youtube nice and easy to follow.
Message 4 of 6
by: tmawillis
on: 01/04/2018 | 23:06
To prevent your SIM being deactivated within 6 days, you could try topping up.

After you top up, you can order a new SIM and when it arrives do a SIM swap.

You can order a new SIM from your dashboard.

https://giffgaff.com/dashboard

SIM Swap

https://community.giffgaff.com/t5/Using-giffgaff/What-is-SIM-Swap/ta-p/7320084
Get a free giffgaff Sim
Message 5 of 6
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by: shabbas
on: 01/04/2018 | 23:14

 hi there

if you need new SIM order from here

https://giffgaff.com/orders/mgm

All newgiffgaff SIMs are 'trio' SIMs (Mini/Micro/Nano in one just push out the bit that you need to fit your phone) and are 4G/3G/2G compatable.

When it arrives, you will need to perform a simple SIMswap.

https://community.giffgaff.com/t5/Using-giffgaff/What-is-SIM-Swap/ta-p/7320084

SIMswap does not work between 21:30 and 04:30 each day.

Your current number and any goodybag / credit will transfer as part of the process.

Don't forget to back up any contacts on your SIM as these do not transfer as part of the process.

Message 6 of 6