Hi sorry to hear this but Unfortunately Giff Gaff are having few issues at the moment..with Delayed goodybags,
top ups and activations so give it a few hour and try again.
Hope this helps and you get it sorted... Have a great Day
you will have to ask an agent:
Contact An Agent http://bit.ly/giffgaffagent
If you have problems with invalid date issues or cannot find an appropriate category for your issue then use the sim service/no service category, tick the boxes randomly then detail your issue in the text box at the bottom. They will reply within 24hrs.
NB posted in service update thread (page 14):
Will customers be compensated if the have to top up because goody bags arent available?