Knowledge Base

How do you actually buy a goody bag ?

Started by: wolob32
On: 05/04/2018 | 14:26
Replies: 3

by: wolob32
on: 05/04/2018 | 14:26

I think giffgaff took twenty pounds off me instead of ten ... What can I do


Message 1 of 4
by: saul_goodman
on: 05/04/2018 | 14:28
Hi @wolob32
Please check your order history here to see if you have been billed incorrect. If you have contact a giffgaff agent and they should be able to process you a refund for the extra £10. To contact a giffgaff agent please follow this link

please note giffgaff agents usually reply in a couple of hours but can take up to 24 hours.

You can find agent replies under your “Messages From Agents” via your dashboard or the page can be accessed by following this link
Get a free giffgaff SIM/microSIM/nanoSIM with free £5 credit
Message 2 of 4
by: djbonner07
on: 05/04/2018 | 14:29
@wolob32 >>>

It could of been due to a system error / glitch / fault on giffgaffs part of things or it might of been a mistake / accident of yours, if you want a refund back, please check out the below. >>

1, Make sure it did take 2 payments or payments you didn’t want to make:

2, If it did, read / carry out the below if you still want a refund, >>

(Top-up/Package Refund)

If you want a refund back,contact a agent below and fully explain to them, if your purchase was done by a Credit or Debit Card make sure you have your bank details stored so that they can refund it back to your bank, please allow up to 3-5 days to receive the payment back to your bank.

The Agents >

⬜ Contact a agent : ➜ just use that link and explain.

● giffgaff agents work 7 days a week from 8am to 10pm

⬜ Agent Replies : ➜ http://

● Also : Please be patient, the response may take up to 24 - 48 hours for a agent to reply

Or you could keep it on your account for ongoing or for next month etc.

If you still need a goodybag, you can exchange your credit to one. See Below:

( By Phone / Mobile )
Dial 43430 then Select Option 2 to buy a Goodybag from your Credit and choose the goodybag you can afford / wanted.

Or Online (explorer etc)

How To Exchange Your Credit/Airtime/Voucher To A Goodybag/Gigabag

⬜Step 1, Go to > My Giffgaff

⬜Step 2, Press > Top up

⬜Step 3, Press > Select on the goodybags /gigabag icon

⬜Step 4, Press > Select on the goodybag / gigabag you want

⬜Step 5, On the next page, press > Continue

⬜Step 6, Then press > Exchange Airtime Credit OR To pay by debit card put your details and security code in "ONLY WHEN ASKED AT THE CHECKOUT"


• Next •

⬜Review your basket and click on 'Continue' then click on 'Confirm Order'

Picture Guide if you struggle at all - ➜

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Message 4 of 4