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How do you contact Giffgaff as I have very poor signal and want to see if they can improve it b4 go

Started by: wtfuon
On: 05/08/2016 | 17:40
Replies: 5
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by: wtfuon
on: 05/08/2016 | 17:40
It was okay up to 2 or three weeks ago and now I don't even receive all my texts when I have signal and I've always had problems sending and receiving picture messages even when I have Wi-Fi connection but I am going to have to leave Giffgaff if I cannot sort this problem
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by: chelseamaniac
on: 05/08/2016 | 17:42

speak to a agent here if you want to contact them https://giffgaff.com/support/ask

Message 3 of 6
by: suzyevs
on: 05/08/2016 | 17:41
Hiya, sorry nothing giffgaff can do. Check that there are no network problems where you are.
Use these links.

http://status.o2.co.uk/
Or

http://giffgaff.com/coverage-and-service

O2 coverage checker

http://www.o2.co.uk/coveragechecker
big"It Takes 2 To Tango"
Message 2 of 6
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by: chelseamaniac
on: 05/08/2016 | 17:42

speak to a agent here if you want to contact them https://giffgaff.com/support/ask

Message 3 of 6
by: freedmaniac
on: 05/08/2016 | 17:43

If you have problems with picture sending when you use wi-fi, it cannot be down to your giffGaff signal !!

 

For texts etc, check Help>GettingStarted>Network & Coverage to see if there are any local problems with masts.

Message 4 of 6
by: heisenberg007
on: 05/08/2016 | 17:43
Hi @wtfuon

Please check to see if there are any network outages in the area you are in: http://giff.ly/ggservice

If the network is fine then try turning your phone off, waiting 5 mins and turn it back on,

if still no joy, try doing a manual roam to see if that helps http://community.giffgaff.com/t5/Learn-giffgaff-Top-Tips/manual-roam/m-p/3345471#M32502

Furthermore, for MMS(picture) messages you will need airtime credit in order to Send MMS messages. Giffgaff charge 16p for each MMS sent these are not included in goodybags allowances.

Also check you have the correct MMS/APN settings configured. Please follow this http://community.giffgaff.com/t5/Settings-for-your-device/Internet-and-MMS-settings-APN-guide/ta-p/3... guide to manually set-up your device. The guide includes settings for several popular devices including iOS(iPhone, iPad), Android(Samsung, Xperia) & blackberry etc.
click to get a free giffgaff Sim with £5 credit
Message 5 of 6
by: foxymac2020
on: 05/08/2016 | 17:46
Check this out http://bit.ly/ggservice
Or check this out manual roam http://is.gd/manualroam
Message 6 of 6