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How quick should an Agent react to a message

Started by: rwalton159
On: 14/09/2011 | 20:00
Replies: 11
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by: rwalton159
on: 14/09/2011 | 20:00

Do the Agents work 9am - 5pm

 

I'm just wondering what level of service to expect when I contact them.

 

Thanks

Richard

Message 1 of 12
by: bertiebat
on: 14/09/2011 | 20:01 edited: 14/09/2011 | 20:02

They work 8.00am to 10pm and supposed to be 24 hours response limit but often sooner. 

 

Added they also work weekends at the times I gave you.

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Message 2 of 12
by: aandms
on: 14/09/2011 | 20:01
they work until 10pm, they normally respond within 24 hours but sometimes a little longer
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Message 3 of 12
by: giff_2
on: 14/09/2011 | 20:01

there nornally can upto 24 hours , sometimes longer during busy periods

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Message 4 of 12
by: mary_r_t
on: 14/09/2011 | 20:01

The work 8am-10pm 7 days a week.

 

They try to respond within 24 hours but it can take a bit longer if they are busy.

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Message 5 of 12
by: allwyn
on: 14/09/2011 | 20:02

Agents take up to 24 hours to reply, and in some rare cases even longer.

They work from 8am-10pm. Even on weekends Smiley Happy

Message 6 of 12
by: rifat2
on: 14/09/2011 | 20:02

10pm? I thought it was 8am to 7pm

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Message 7 of 12
by: jjstack3000
on: 14/09/2011 | 20:04
24 hours though some people have experianced 3days or even 7 days

Message 8 of 12
by: safe_1996
on: 14/09/2011 | 20:05
They should reply within 24 hours.
Message 9 of 12
by: rwalton159
on: 14/09/2011 | 20:22
Thank you for all your replies Smiley Happy
Message 10 of 12