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How to contact customer service
on: 12/02/2019 | 16:26
@alek1234
Unfortunately, unlike other mobile providers giffgaff do not have a customer service department or telephone number you can ring to speak to a person. All the support is done online.
However, if you have query that is account or billing related you can get in touch with a giffgaff agent
To get in contact with a giffgaff agent please follow this https://support2.giffgaff.com/app/ask/ link select the appropriate category and fill in the text area or text box with the issue.
Please provide as much detail as possible for the agent so, they can help you resolve the issue more quickly.
The giffgaff agents usually answer within 4 hours for majority of cases however, can take up to 24 hours during busy periods. The giffgaff agents work 7 days a week from 8am to 11pm.
You will receive a email when a giffgaff agent has replied and the "Messages: From Agents" box is where you can find the agent replies located half way down the right hand side of your "My Giffgaff" page or you can access it direct by following this https://giffgaff.com/support/questions link.
Or If you have a technical issue, you can post it on the community here and members will try to assist you.
Unfortunately, unlike other mobile providers giffgaff do not have a customer service department or telephone number you can ring to speak to a person. All the support is done online.
However, if you have query that is account or billing related you can get in touch with a giffgaff agent
To get in contact with a giffgaff agent please follow this https://support2.giffgaff.com/app/ask/ link select the appropriate category and fill in the text area or text box with the issue.
Please provide as much detail as possible for the agent so, they can help you resolve the issue more quickly.
The giffgaff agents usually answer within 4 hours for majority of cases however, can take up to 24 hours during busy periods. The giffgaff agents work 7 days a week from 8am to 11pm.
You will receive a email when a giffgaff agent has replied and the "Messages: From Agents" box is where you can find the agent replies located half way down the right hand side of your "My Giffgaff" page or you can access it direct by following this https://giffgaff.com/support/questions link.
Or If you have a technical issue, you can post it on the community here and members will try to assist you.
on: 12/02/2019 | 16:29
@alek1234 Hi welcome to giffgaff and the community
Giffgaff doesn’t have a telephone number for customer service
you can contact a agent here ⬇️
But please be patient as it could take upto 24 hours for them to reply
hope this helps👍🏻
