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How to de-activate a sim

Started by: leannestuart05
On: 17/02/2019 | 03:37
Replies: 5
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by: leannestuart05
on: 17/02/2019 | 03:37 edited: 17/02/2019 | 09:29

How do I deactivate my account

 

Message 1 of 6
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by: jaymailsays
on: 17/02/2019 | 03:51

@leannestuart05 wrote:

How do I deactivate my account

 

@leannestuart05 Remove any payment details and switch off recur from here.

https://giffgaff.com/profile/payment-details

Your number will deactivate after six months of non use.

Get a free giffgaff Sim
Message 2 of 6
by: jaymailsays
on: 17/02/2019 | 03:51

@leannestuart05 wrote:

How do I deactivate my account

 

@leannestuart05 Remove any payment details and switch off recur from here.

https://giffgaff.com/profile/payment-details

Your number will deactivate after six months of non use.

Get a free giffgaff Sim
Message 2 of 6
by: lynnie_
on: 17/02/2019 | 08:30
turn off any auto renew or topups and delete card details. dont use your sim for 6 months and it will get deactivated and number reused.
Message 3 of 6
by: ghasimr
on: 17/02/2019 | 11:55

Hello

 

Just remove all bank details and any recurring goodybag.  

For goodybag guidance please see below.

https://community.giffgaff.com/t5/Using-giffgaff/How-can-I-change-my-recurring-goodybag/ta-p/5130398

 

Your SIM card and number will deactivated after 6 month of none use.  The account will be still there to order another SIM with new number if you wish to come back.  Or contact an agent if you want your account removing for good.

 

Sorry hope this help.

Message 4 of 6
by: dwane80
on: 17/02/2019 | 12:30

You can't deactivate a SIM but if you don't use it for 6months plus it will deactivate itself 

Message 5 of 6
by: jt_21
on: 17/02/2019 | 13:25

@leannestuart05 To add to what the other giffgaffers have advised  about removing auto top ups/recurring goodybags and payment details, any airtime credit/payback points on account will be lost when the sim deactivates, so use any airtime balance (if you have any) beforehand, also the username leannestuart05

Will remain should you wish to return to giffgaff and activate a new sim in the account. 

Message 6 of 6