Knowledge Base

I am a new member . I went for a £10 goodybag offer, insted £20 was taken from my visa debit card.

Started by: laminee67
On: 15/09/2016 | 14:56
Replies: 3

by: laminee67
on: 15/09/2016 | 14:56

I am a new member to giffgaff. I went for a £10 to up, insed £20 was taken from my debit card. Why is this. Can u help pls.

Message 1 of 4
by: harry58
on: 15/09/2016 | 14:56
For account related problems ask an agent for the refund
Message 2 of 4
by: lynda1962
on: 15/09/2016 | 15:02
@laminee67, hi there, please contact an agent as they are the only ones that can deal with your account.
Agents can take upto 24 hours to reply but are normally quite quick.

Message 3 of 4
by: sudeepshe
on: 15/09/2016 | 15:07
Don't worry about your money. If the payment taken twice, you will definitely get it back. You just need to contact giffgaff agents from here: and they will help you to sort this out.

Refund cannot be processed from here. You'll get reply from giffgaff agents within 24 hours.
Message 4 of 4