Knowledge Base
Community

I am having trouble with a top up voucher I purchased the other day. I cannot activate it

Started by: hussain_30
On: 14/02/2016 | 16:47
Replies: 11
Reply

Go to best answer
by: hussain_30
on: 14/02/2016 | 16:47

Please can you advise me on how to activate my top up voucher, as I have tried everything and nothing works.  I bought £20 voucher for the goody bag but cannot get anywhere with it.  If this is not rectified I will have to go to another SIM

Message 1 of 12
1 BEST ANSWER

Accepted Solutions
by: mathew40
on: 14/02/2016 | 16:52
Hi there @hussain_30
Can you please firstly check your dashboard here https://giffgaff.com/dashboard and see if your credit has been added, you can also dial *100# to check your remaining airtime credit balance.
If your credit has been added, try turning your device OFF and On again and see if that helps.
Get a free giffgaff Sim
Message 3 of 12
by: bengalknights
on: 14/02/2016 | 16:49
Hello have you activated the sim?
Get a free giffgaff Sim
Message 2 of 12
by: mathew40
on: 14/02/2016 | 16:52
Hi there @hussain_30
Can you please firstly check your dashboard here https://giffgaff.com/dashboard and see if your credit has been added, you can also dial *100# to check your remaining airtime credit balance.
If your credit has been added, try turning your device OFF and On again and see if that helps.
Get a free giffgaff Sim
Message 3 of 12
by: andrewbergstrom
on: 14/02/2016 | 16:56
You need to ask an agent for help with this. An agent will reply to you within 24hrs.
Message 5 of 12
by: stevieco
on: 14/02/2016 | 16:58
To contact agents visit

http://giffgaff.com/support/ask
Get a free giffgaff Sim
Get a free giffgaff Sim
Message 6 of 12
by: martynxxx
on: 14/02/2016 | 17:05
When you say you can't get any where with it can you please give this some more information on what exactly you can not do and we may be able to help you out
Xxx
Message 7 of 12
by: alliya94
on: 14/02/2016 | 17:06
You will need to contact giffgaff an agent

https://giffgaff.com/support/ask/cant_topup_airtime

Order a free sim with £5 credit
Message 8 of 12
by: steavkhan
on: 14/02/2016 | 17:35
Ensure you are attempting to input the correct 16 digit code .
Message 9 of 12
by: skeletor22
on: 26/08/2016 | 16:17
I want to activate my sim with a voucher but im having some trouble any advise
Message 10 of 12