Knowledge Base

I am unable to use my goodybag on the continent

Started by: kbuni
On: 22/08/2016 | 21:03
Replies: 9

by: kbuni
on: 22/08/2016 | 21:03

I cannot make calls or text when on the continent. why?

Message 1 of 10
by: lynda1962
on: 22/08/2016 | 21:04
@kbuni, hi there, you will need airtime credit to use phone 📱 abroad as goodybags only work in the uk.

Message 2 of 10
by: josh5555
on: 22/08/2016 | 21:06
You need to use airtime credit when your abroad as goodybags are for the use in the UK only
Message 3 of 10
by: flaxvert
on: 22/08/2016 | 21:07

Your phone will work fine abroad. goodybags are for UK use only but if you have one you can get a discount off European calls/texts/data. Please dial *100# to check your credit balance 

To top up your credit please go here

Here is what it costs to roam abroad: UPDATED 30/04/2016


French Guiana, Gibraltar, Guadeloupe, Guernsey, Iceland, Isle of Man, Jersey, Liechtenstein, Martinique, Monaco, Norway, Reunion, San Marino and Switzerland.

Making a phone call from any of these countries to a destination which is outside of this price band will cost £1 per minute. VAT and relevant taxes are included in the pricing where applicable. More info.

All prices listed below are inclusive of VAT.

 With a goodybag/gigabagWithout one
Dialing within the EU and select countries*4p per minute15p per minute
Receiving calls within the EU**0.5p per minute0.5p per minute
Sending texts1.5p per
5p per
Receiving textsFreeFree
Data roaming***4p per MB5p per MB
Calls to voicemail4p per minute15p per minute
Picture messages (MMS) to a UK mobile16p per MMS16p per MMS
Picture messages (MMS) to any other mobile24p per MMS

24p per MMS

*Charged in per second increments after first 30 seconds. **Charged in per second increments. ***Roaming data charges can build up quickly. If you are concerned about this, we recommend disabling your phone roaming function whilst abroad. More on roaming settings

Image and video hosting by TinyPic src="" width="550" height="80" alt="Get a free giffgaff Sim" >
Message 4 of 10
by: no51get
on: 22/08/2016 | 21:07

Hi there kbuni....Smiley Happy


When you are abroad, your device is automatically set up and will use the local mobile networks instead of giffgaff but you can still enjoy all of giffgaff services.If your using a goodybag, unfortunatley this wont work while you are away abroad as they are for UK use only. Instead you will have to top up with plenty of airtime credit.
Below is a guide to travelling abroad with your giffgaff mobile account.

And for pricing check here
New Roaming Price for EU

Heres a link to an alternative SIM Card.
or use a local sim...Smiley Sad



Below is a guide to the wonderful world of goodybags available to help you get the best from your phone on giffgaff.
Goodybags available.

Goodybags last for one month and include a bundle of texts, minutes and mobile Internet.

Also have a look at this....

Message 5 of 10
by: nigelbrooks
on: 22/08/2016 | 21:08

kbuni wrote:


I cannot make calls or text when on the continent. why?




Correct, goodybag are strictly UK on;ly


You require airtime credit from www, to make any use of your phone outside the UK however, actually having a live goodybag does enable you to benefitfrom loewr prices while in the EU

Get a free giffgaff Sim
I donate 100% of my SIM activation payback to charity, please help me boost the donation
Message 6 of 10
by: jamal251
on: 22/08/2016 | 21:09
Hi @kbuni

You will need to add airtime credit for international use as goodybag and gigabag bundles only work in the UK. Complete International pricing can be found here simply by entering the country name.

Also i suggest you check out this base article for more detailed information on using your mobile abroad.
Get a free giffgaff SIM/microSIM/nanoSIM with free £5 credit
Message 7 of 10
by: steeplechaser
on: 22/08/2016 | 21:18 edited: 22/08/2016 | 22:12

Hi @kbuni

giffgaff goodybags are for the UK only.


The heading on the goodybag page:

"Price per month, UK data, UK minutes, UK texts.


However, calls and texts to international and premium numbers are not included.

And members will need top up to make those calls and texts."



But, if you happen to have an active goodybag,

you'll get slightly cheaper rates in the EU with your Airtime Credit.

Great giffgaff international rates (from Airtime Credit, and goody bags in EU)
Free facebook and twitter text updates with this order button

Use Safari via WiFi to install internet settings on iOS, whilst actually on the device, (23.04.2014)

Message 8 of 10
by: giffgaff439
on: 22/08/2016 | 23:05
Hi there,

If you have an active goodybag im afraid they wont work abroad as goodybags only work in the UK. You will need airtime credit if you wish to call or text Smiley Happy
Message 9 of 10
by: kbuni
on: 23/08/2016 | 11:07

Please clarify what is air time credit. I hardly use my call, text and data allowance.



Message 10 of 10