I am unable to use my goodybag on the continent

[#1]

I cannot make calls or text when on the continent. why?

[#2]

@kbuni, hi there, you will need airtime credit to use phone 📱 abroad as goodybags only work in the uk.

https://giffgaff.com/buy/topup

https://giffgaff.com/index/international

[#3]

You need to use airtime credit when your abroad as goodybags are for the use in the UK only

[#4]

Your phone will work fine abroad. goodybags are for UK use only but if you have one you can get a discount off European calls/texts/data. Please dial *100# to check your credit balance 

To top up your credit please go here https://giffgaff.com/buy/topup

Here is what it costs to roam abroad: UPDATED 30/04/2016

Roaming in the EU and the following countries

French Guiana, Gibraltar, Guadeloupe, Guernsey, Iceland, Isle of Man, Jersey, Liechtenstein, Martinique, Monaco, Norway, Reunion, San Marino and Switzerland.

Making a phone call from any of these countries to a destination which is outside of this price band will cost £1 per minute. VAT and relevant taxes are included in the pricing where applicable. More info.

All prices listed below are inclusive of VAT.

	With a goodybag/gigabag	Without one
Dialing within the EU and select countries*	4p per minute	15p per minute
Receiving calls within the EU**	0.5p per minute	0.5p per minute
Sending texts	1.5p per text	5p per text
Receiving texts	Free	Free
Data roaming***	4p per MB	5p per MB
Calls to voicemail	4p per minute	15p per minute
Picture messages (MMS) to a UK mobile	16p per MMS	16p per MMS
Picture messages (MMS) to any other mobile	24p per MMS	24p per MMS

*Charged in per second increments after first 30 seconds. **Charged in per second increments. ***Roaming data charges can build up quickly. If you are concerned about this, we recommend disabling your phone roaming function whilst abroad. More on roaming settings

[#5]

Hi there kbuni....

When you are abroad, your device is automatically set up and will use the local mobile networks instead of giffgaff but you can still enjoy all of giffgaff services.If your using a goodybag, unfortunatley this wont work while you are away abroad as they are for UK use only. Instead you will have to top up with plenty of airtime credit.
Below is a guide to travelling abroad with your giffgaff mobile account.

http://goo.gl/2JMyB

And for pricing check here
http://giffgaff.com/index/international
http://goo.gl/J8At
New Roaming Price for EU
http://community.giffgaff.com/t5/Blog/New-Roaming-Price-for-EU/ba-p/13528245

Heres a link to an alternative SIM Card.
http://www.0044.co.uk/
or use a local sim...

Below is a guide to the wonderful world of goodybags available to help you get the best from your phone on giffgaff.
https://community.giffgaff.com/t5/Using-giffgaff/Guide-to-goodybags-and-gigabags/ta-p/3521193
Goodybags available.
https://giffgaff.com/sim-only-plans

Goodybags last for one month and include a bundle of texts, minutes and mobile Internet.

Also have a look at this....
http://giffgaff.com/how-much-data-do-i-need

[#6]

kbuni wrote:

I cannot make calls or text when on the continent. why?

@kbuni

Correct, goodybag are strictly UK on;ly

You require airtime credit from www,giffgaff.com.buy to make any use of your phone outside the UK however, actually having a live goodybag does enable you to benefitfrom loewr prices while in the EU

[#7]

Hi @kbuni

You will need to add airtime credit for international use as goodybag and gigabag bundles only work in the UK. Complete International pricing can be found here http://giffgaff.com/index/international simply by entering the country name.

Also i suggest you check out this http://community.giffgaff.com/t5/Using-giffgaff/Using-your-mobile-abroad/ta-p/3522931knowledge base article for more detailed information on using your mobile abroad.

[#8]

Hi @kbuni

giffgaff goodybags are for the UK only.

The heading on the goodybag page:

"Price per month, UK data, UK minutes, UK texts.

However, calls and texts to international and premium numbers are not included.

And members will need top up to make those calls and texts."

But, if you happen to have an active goodybag,

you'll get slightly cheaper rates in the EU with your Airtime Credit.

[#9]

Hi there,

If you have an active goodybag im afraid they wont work abroad as goodybags only work in the UK. You will need airtime credit if you wish to call or text

[#10]

Please clarify what is air time credit. I hardly use my call, text and data allowance.

Thanks