Knowledge Base

I am very annoyed and thinking of leaving Giffgaff. Yet again I have the problem of failed text.

Started by: vjera
On: 09/05/2016 | 16:28
Replies: 2

by: vjera
on: 09/05/2016 | 16:28
When my text convert to MMS they fail to send. I am abroad and find it very annoying and frustrating. Never had it with my last provider. I've got lots of airtime so it's not lack of credit. I've had the problem before and the community have not resolved it. Thinking of leaving gift gaff.
Message 1 of 3
by: petercardiff
on: 09/05/2016 | 16:30 edited: 09/05/2016 | 16:31

I've had this problem when out of the UK. I found that MMS messages won't send if you don't have a mobile internet connection of at least H.


So if you phone is showing mobile data connection of E or G then it won't send.


H or H+ or 4G is needed to send MMS successfully.


They also won't send over Wifi.



Try swapping with mobile network you are connected to. This might improve the mobile data connection speed.

Message 2 of 3
by: bengalknights
on: 09/05/2016 | 16:30
Hello is your data enabled to send it?
Get a free giffgaff Sim
Message 3 of 3