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I bought a goodybag yesterday to start today but now it says I have no active goodybags

Started by: gary1685
On: 04/02/2016 | 06:42
Replies: 10
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by: gary1685
on: 04/02/2016 | 06:42
Can someone help me please?
Message 1 of 11
by: traelkom
on: 04/02/2016 | 06:44
Hi there
What do you get when dialing
*100*7#
?
Message 2 of 11
by: 786asim786
on: 04/02/2016 | 06:45
Early goodybag

Purchasing a new goodybag early is only available when you have less than 5 minutes or 5MB left in your current goodybag.To purchase a goodybag early:

•Log in and go to My giffgaff

•If you have less than 5 minutes or 5MB left in your goodybag, a message will appear under "My goodybags"

•If you are recurring your goodybag, you can decide to recur your next goodybag right now,

•If you have a queued goodybag, you can decide to start your queued goodybag right now,

•If you have no recurring or queued goodybag, you can select a new goodybag to start right now.

•When you purchase a goodybag early, it erases your current goodybag and you will lose any remaining allowance, so we ask you to confirm you are really sure you want to start a new goodybag right now.

•When you select a new goodybag or recur your goodybag early, the payment for the new goodybag is taken at this point, and a payment confirmation page is displayed.

•Your new goodybag is active and is visible in My giffgaff.

Note: if you start using your next goodybag early, your current goodybag as well as the goodybag allowance will be lost.

If your answer has been resolved please don't forgot to kudo and set a best answer

@gary1685
Message 3 of 11
by: 786asim786
on: 04/02/2016 | 06:46
Top up wid credit

U can't order goodybags directly using the vouchers, but you can work around it by adding the credit first and then convert the credit into a goodybag.To do this, you'll need to choose your goodybag and click " I ONLY NEED A GOODYBAG"Click "Continue" in your basketClick "Continue" on the next pageLastly click "Exchange airtime credit"If you don't want to add a credit card to your account, uncheck the box where it asks you to recur your goodybag (this feature is only possible if you have a credit card added to your account).Your goodybag should be on your phone within seconds. Dial *100*7# to check

Do not forgwt to kudo and set a best answer if your question has been resolved

@gary1685
Message 4 of 11
by: stevieco
on: 04/02/2016 | 06:47
Click on "mygiffgaff" and then on "mypaymenthistory". Check that your payment has gone through. If it has and it continues not to work contact an agent and ask them to investigate.
Get a free giffgaff Sim
Message 5 of 11
by: ea55aha
on: 04/02/2016 | 07:04
Just done the same saying it should start tomorrow dnt think its same day thing anymore
Message 6 of 11
by: pimms21
on: 04/02/2016 | 07:08

Hi @gary1685

 

Check here to see if your goodybag shows in your order history https://giffgaff.com/orders/history

 

Check on your dashboard to see if your purchased airtime credit by mistake

you can check dashboard here https://giffgaff.com/dashboard

 

If this is the case you can use your credit to by a goodybag

see this link

https://community.giffgaff.com/t5/Solve-your-questions/Can-I-buy-a-goodybag-gigabag-with-my-existing...

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Message 7 of 11
by: anu2222
on: 04/02/2016 | 07:10
Check here whats live at the moment

https://giffgaff.com/dashboard
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Message 8 of 11
by: niniey2
on: 04/02/2016 | 07:12

Check on your dashboard to see if you purchased airtime credit ,
you can check dashboard here https://giffgaff.com/dashboard if you did convert this to a goodybag.

If you purchase in the evening it will regard tomorrow as the day after, so also check your payment history to see if it is just waiting to activate.
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Message 9 of 11
by: gary1685
on: 04/02/2016 | 07:36
sorted, cheers. gaiifgaff just updated my account
Message 10 of 11