Knowledge Base

I can make calls out but not receive incoming calls nor sms

Started by: jose2222222
On: 09/12/2018 | 10:37
Replies: 1

by: jose2222222
on: 09/12/2018 | 10:37

I have £10 credit on my phone - but I dont have an active goodybag or any package.

I can make calls out, but I can't receive calls nor I can receive SMS


Any ideas what the problem could be?



Message 1 of 2
by: sloz
on: 09/12/2018 | 10:43 edited: 09/12/2018 | 10:44

Hi, how long has this been going for?
Which phone do you have?
Have you transferred a number to giffgaff from another network?
If so, when did that happen and from which network?

What does the person hear exactly when they call your number?
Call ##002# to switch off any diverts then call 1616 to switch voicemail back on

Also check that your do not disturb setting is switched off 

Now call your own number from your own giffgaff sim
Do you arrive at giffgaff voicemail?

Text the word NUMBER to 2020 and also to 43430
Do you receive replies from those?

Get a free giffgaff Sim
Message 2 of 2