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I can't call , text or use mobile data nor can I receive any thing

Started by: muhammadpatel
On: 20/07/2013 | 22:00
Replies: 8
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by: muhammadpatel
on: 20/07/2013 | 22:00
Ive topped up £12 goodybag and it was working fine but then it stopped working everything pleas can someone help
Message 1 of 9
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by: mo2500
on: 20/07/2013 | 22:04
Try the simple but effective way and restart your phone
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Message 3 of 9
by: sleeps
on: 20/07/2013 | 22:02
Welcome - There must be a problem with the network, give it a couple of hours for the engineers to rectify the problem.
Contact the agents at https://giffgaff.com/support/ask

O2 status: http://status.o2.co.uk/

O2 coverage: http://bit.ly/o2coverage
Message 2 of 9
by: mo2500
on: 20/07/2013 | 22:04
Try the simple but effective way and restart your phone
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Message 3 of 9
by: jumbo4
on: 20/07/2013 | 22:04

check balance goodybag status here: https://giffgaff.com/dashboard

 

check your area status here: http://status.o2.co.uk/

Get a free giffgaff Sim
Message 4 of 9
by: nayir_123
on: 20/07/2013 | 22:08
Hi, please check the network coverage status of your area here:
http://status.o2.co.uk/


Try restarting your phone. If possible, try using your sim in another 02 or unlocked phone and see if you can use Giffgaff services that way.
If I have helped, please give me a Kudos. Smiley Happy Order your FREE Giffgaff Sims from Below:
Get a free giffgaff Sim
Message 6 of 9
by: yazogurbuz
on: 20/07/2013 | 22:22
Several things can cause problems with internet access. First check that you have an active goodybag and also check that the goodybag still has a data allowance if it is not one with unlimited data. If you do not have a data allowance, check that you have sufficient credit for data. Also check that data connections are enabled on the phone. If all these are okay, delete the settings on your phone and set them up from scratch using the instructions at http://community.giffgaff.com/t5/Unlocking-Discussions-Knowledge/Guide-to-using-an-iPhone-3-4-5-on-g... and then switch the phone off and then on again. Hopefully that will get the internet working again.

If you think my post helped you even 1% Smiley Happy please click the ** KUDO STAR** !!!
If your query is solved with my inputs please click "ACCEPT A SOLUTION" !!!


Click here to request a giffgaff SIM or microSIM with £5 credit
Message 7 of 9
by: muhammadpatel
on: 20/07/2013 | 22:31
I did still no change
Message 8 of 9
by: mo2500
on: 20/07/2013 | 22:38
Perhaps you can perform manual roaming and see if it helps - look here: http://community.giffgaff.com/t5/giffgaff-Top-Tips/Manual-Roam/td-p/3345471
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Message 9 of 9