Knowledge Base

I can't paid for a goodybag

Started by: radoslaw1980
On: 18/10/2015 | 22:42
Replies: 4

by: radoslaw1980
on: 18/10/2015 | 22:42

Hi please help!!!I can't paid for a goodybag is all the time information that my card is invalid and don't know why??? I don't have never this problem, always was fine!!! I change my card last time and writing oldest details and new try as well and nothing!!!

Message 1 of 5
by: 1992chris
on: 18/10/2015 | 22:43
have you tried a different browser or the mobile site?
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Message 2 of 5
by: mary0813
on: 18/10/2015 | 22:43
Can you add your bank details 1st then try again
Message 3 of 5
by: leenaliaquat69
on: 18/10/2015 | 22:45
Remove bank details and clear all website history then try
Don't forget to leave best answer if helped Smiley Happy
Message 4 of 5
by: shamrez8
on: 18/10/2015 | 22:57
Hi @radoslaw1980

Sometimes this can be browser issue, Try clearing your browser cache and history or use another browser e.g Google Chrome, Mozilla Firefox etc.

Also see this guide on resolving credit/debit card issues.

if you have tried the steps listed above and still experiencing problems then i suggest you ask a agent to look into this. To contact an agent please see this link please note giffgaff agents can take up to 24 hours to reply.

You can find when an agent has replied in the "Messages From Agents" box that is located on your "My Giffgaff" page or you can access the page by following this link
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Message 5 of 5