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I cannot make or receive calls while I'm in the USA. i can receive text, and SOMETIMES send them.

Started by: lstroup
On: 20/07/2016 | 22:47
Replies: 5

by: lstroup
on: 20/07/2016 | 22:47

It's very frustrating, as while in the USA I cannot use my UK giffgaff phone to make or receive calls. I have a topped up airtime credit balance, so that's not the problem. I CAN receive texts, but not send them. 


Does anyone know how to fix this? I have a Blackberry Q10.

Message 1 of 6
by: pwei94
on: 20/07/2016 | 23:12
Have you checked your credit balance? Do you have data turned on. At £5 a Mb background data will will out your credit, so I suspect you have no credit and that is the problem
Message 2 of 6
by: pwei94
on: 20/07/2016 | 23:12
Remember goodybags do not work over there
Message 3 of 6
by: flaxvert
on: 20/07/2016 | 23:42 edited: 20/07/2016 | 23:43

Canb you dial the numbers? Also you need to ad the +44 to the mobile numbers you are contacting. If the number starts for example 07760 you need to change it to 447760 

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Message 4 of 6
by: peterberriman
on: 21/07/2016 | 07:03

Goody bags are UK only. You will need to use a "local phone network provider" as GG is only available in the UK, you may need to manually select a provider (it’s usually in ‘phone settings’) as auto-selection sometimes gets stuck. Don’t worry about costs – they are included in the GG roaming tariff.

Hope this helps

Message 5 of 6
by: peterberriman
on: 21/07/2016 | 07:04

Oh yes...and a phone reboot is never a bad idea!

Message 6 of 6