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I cant make or receive text messages. I can make and receive calls. This is since yesterday

Started by: janetlowry500
On: 18/08/2016 | 10:30
Replies: 10
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by: janetlowry500
on: 18/08/2016 | 10:30

Can anyone help ????? please

Message 1 of 11
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Accepted Solutions
by: lucifer01
on: 19/08/2016 | 13:43
@janetlowry500

I can just picture what you're referring to. So, all th Apps have been moved to a folder and if the messaging App isn't in there, then take a look at the below link,

It's for another website but it has pictures to guide you, wish I was there would sort this out in a blink.

http://deviceguides.vodafone.ie/web/samsung-galaxy-fame/basic-use/text-messaging/write-and-send-text...

Hope this helps.
Don't forget to hit the Best answer button if your question is resolved Smiley Wink
Message 9 of 11
by: lynda1962
on: 18/08/2016 | 10:31
@janetlowry500, hi there, good morning, please check your settings again.

http://community.giffgaff.com/t5/Using-giffgaff/Force-the-change-of-SMS-settings/ta-p/4871794

Restart your phone 📱 and try again.

Message 2 of 11
by: sloz
on: 18/08/2016 | 10:33
@janetlowry500
Which phone do you have?
Can you send texts to
43430
2020
Your own number
Zero followed by ten 7,s

Switch your phone off and remove the sim
Wipe the sim contacts with a cloth
Wait 10 minutes
And replace
Get a free giffgaff Sim
Message 3 of 11
by: janetlowry500
on: 18/08/2016 | 11:37

Hi Sloz. i have a Samsung GT-S6810P. I cant text to anyone as i do not have the messages icon anymore on my screen and cannot get the keyboard to display. I have switched off, removed battery and sim then replaced them and its still the same. i have no problem with my contacts and can make and receive calls

Message 4 of 11
by: janetlowry500
on: 18/08/2016 | 13:21

Hi again Sloz, i had a look at that link but it was unable to help. I am not very tech savvy

and have tried everything to recover the messages icon without success.

Thanks for all your help anyway

Message 6 of 11
by: lincolnburrowss
on: 18/08/2016 | 13:30
@janetlowry500

Press the menu button and search for the text message App in yellow in the list, could be the shortcut from the main screen has been minimized or removed.
Don't forget to mark a best answer if your query is resolved!!
Message 7 of 11
by: janetlowry500
on: 19/08/2016 | 13:02

Hi lincoln, many thanks for your reply. As previously stated i am not very tech savvy.

On my phone there is no button etc that says menu. is it the icon made up of 16 little squares

to form a large square. When this is selected it brings up all the Apps icons but the yellow text

message envelope icon is not among them.  Sorry to be so vague.

Message 8 of 11
by: lucifer01
on: 19/08/2016 | 13:43
@janetlowry500

I can just picture what you're referring to. So, all th Apps have been moved to a folder and if the messaging App isn't in there, then take a look at the below link,

It's for another website but it has pictures to guide you, wish I was there would sort this out in a blink.

http://deviceguides.vodafone.ie/web/samsung-galaxy-fame/basic-use/text-messaging/write-and-send-text...

Hope this helps.
Don't forget to hit the Best answer button if your question is resolved Smiley Wink
Message 9 of 11
by: janetlowry500
on: 19/08/2016 | 14:16

Great link lucifer and may prove very useful in the future, unfortunately not on this occasion.

I went to link, selected my phone, went to troubleshooting texts but the first instruction was to 

select message icon but this is no longer on my phone so i was unable to follow the instructions given.

Thanks for the advice anyway.

Message 10 of 11