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I did a top up and after that my money was gone,why?

Started by: ursulra
On: 01/12/2015 | 16:52
Replies: 10

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by: ursulra
on: 01/12/2015 | 16:52

I did a couple of top up of 15 pounds each and my money was gone , why? if I have facebook and whatsaap only ... I can not understand

Message 1 of 11

Accepted Solutions
by: endorphin
on: 01/12/2015 | 17:49

@salahmounir you can't speak to an advisor as there's no call centre. However there is the ask agent online help system and community help in this forum which we are providing.

It seems to me that you have been running PAYG using your airtime credit which is expensive if you are not a light user or use the internet a lot. What you should do is to convert your airtime credit into a goodybag which gives you a bundle of minutes, texts and data at favourable rates.

Please see here for more on the tariffs


To convert airtime credit into a goodybag/gigabag please see this guide

Get a free giffgaff SIM/microSIM/nanoSIM with free £5 credit
Message 11 of 11
by: laurenm
on: 01/12/2015 | 16:55
Airtime credit can be used up very easily if you're using data. I'd suggest using a goodybag next time
Don't forget to choose a solution for your problem and award kudos appropriately! Smiley Happy

Get a free Giffgaff Sim

Message 2 of 11
by: cherrycoke1983
on: 01/12/2015 | 17:03

facebook/whatsapp will use network data it's best to get a goody bag unless you use wifi at home

Message 3 of 11
by: neildeans65
on: 01/12/2015 | 17:04
Better to buy a GoodyBag with enough data for your usage.
This will prove to be more ecomomical than using Airtime credit.

Message 4 of 11
by: salahmounir
on: 01/12/2015 | 17:08
Can i speak proper adviser?
Message 5 of 11
by: salahmounir
on: 01/12/2015 | 17:10
Its urgent please?
Message 6 of 11
by: andrewbergstrom
on: 01/12/2015 | 17:13
Airtime credit will go very quick when you use the data. You would be better off with a goodybag.
Message 7 of 11
by: ishrath95
on: 01/12/2015 | 17:14
The best thing is to have a goodybag which includes mobile data as airtime credit is easily used up when your mobile data is on... try checking out the goodybags you will get so much more for your money Smiley Happy
Message 8 of 11
by: waleed1060
on: 01/12/2015 | 17:32

never been able to speak or have contact with anyone from GG. Won't be using them again as they make sure they can never be contacted!!

Message 9 of 11