Knowledge Base

I didn't have internet

Started by: mariyananikolova2
On: 15/03/2019 | 09:43
Replies: 2

by: mariyananikolova2
on: 15/03/2019 | 09:43


I bought £10 voucher but I didn't have internet.

Can you help me please.

Message 1 of 3
by: eddiehk6
on: 15/03/2019 | 09:49
hi @mariyananikolova2

Do you have signal bars and working calls / texts? If so, then likely your phone is not configured for mobile data:

• Follow this guide:

• Ensure your phone’s mobile data is turned on

Note also that if you exchanged your voucher for 'credit', then be you will be using your SIM on a “pay as you go” basis, paying for every call, text and each MB of data at these pay as you go rates:

Mobile data costs 5p per MB, which will quickly spend your credit.

I recommend you exchange the credit for a ‘goodybag’ using this guide:

Please remember to select a ___| Best Answer +★|___and give thanks to those who helped by clicking Kudos! Smiley Very Happy

Get a free giffgaff Sim
Message 2 of 3
by: bernienatch
on: 15/03/2019 | 09:51
Have you put the £10 from the voucher onto your phone credit itself. ???
Message 3 of 3