I didn't have internet

[#1]

Hello.

I bought £10 voucher but I didn't have internet.

Can you help me please.

[#2]

hi @mariyananikolova2

Do you have signal bars and working calls / texts? If so, then likely your phone is not configured for mobile data:

• Follow this guide: http://giff.ly/gg_settings

• Ensure your phone’s mobile data is turned on

Note also that if you exchanged your voucher for 'credit', then be you will be using your SIM on a “pay as you go” basis, paying for every call, text and each MB of data at these pay as you go rates: https://giffgaff.com/pricing

Mobile data costs 5p per MB, which will quickly spend your credit.

I recommend you exchange the credit for a ‘goodybag’ using this guide: http://bit.ly/kbggbagfromcredit

[#3]

Have you put the £10 from the voucher onto your phone credit itself. ???