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I have £20 goodybag with unlimited call , but i can't call a mobile 07 its saying that I need top up

Started by: kingshadil
On: 08/08/2016 | 13:13
Replies: 4
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by: kingshadil
on: 08/08/2016 | 13:13

I have £20 goodybag with unlimited calls , but i can't call a mobile 07 its saying that I need top up. WHY?

Message 1 of 5
by: stevieco
on: 08/08/2016 | 13:18
Try restarting your phone to ensure that goodybag is active
Get a free giffgaff Sim
Message 2 of 5
by: davidj63
on: 08/08/2016 | 13:19

Not a UK number? (E.g. IOM)

 

Not a mobile number? (e.g. personal numbering)

 

You topped up with £20 but didn't convert it to a goodybag?

 

Not using a UK cell tower?

Message 3 of 5
by: mysticalmianderer
on: 08/08/2016 | 13:21

restart phone and then check you have purchsed a goodybag and that it is active

Please reward with best answers and kudos when you have been helped by giffgaffers

https://www.giffgaff.com/orders/affiliate/mysticalmianderer
You will get an extra £5 credit when activating a sim from an existing giffgaff member so you will have £15 not £10
Message 4 of 5
Highlighted
by: kingshadil
on: 08/08/2016 | 13:23
I purchased £20 goody bag and its a UK based mobile number plus I've called a different number (not gif gaff) and got through. So what is the problem its 07781 ******
Message 5 of 5