Knowledge Base

I have a sim card but am not using it, yet I am paying 20GBP top up, how do I check this.

Started by: iain302
On: 23/08/2016 | 11:06
Replies: 3

by: iain302
on: 23/08/2016 | 11:06

How is it that I am still topping up on this number but I am not using as I am not in the UK and do not have a phone.

Message 1 of 4
by: astaneely
on: 23/08/2016 | 11:13
Sounds like you have set goodybags to recur each month, switch off recurring goodybags here:

Get a free giffgaff Sim
Message 2 of 4
by: beebeer
on: 23/08/2016 | 11:14

You must have auto top-up on, switch it off.

Message 3 of 4
by: mysticalmianderer
on: 23/08/2016 | 11:16

turn of auto payment settings here 

ad delete card details so no payments can happen





asak an agent for refund if not used it up for charges made this month by click here 


tell an agent and they will deal with it and sort with in 24hours


explain that you dont use and it topped up itself and if they will refund as a goodwill gesture for the charge this month as you have not used. they can see on your account you havent used it and may refund.

Please reward with best answers and kudos when you have been helped by giffgaffers
You will get an extra £5 credit when activating a sim from an existing giffgaff member so you will have £15 not £10
Message 4 of 4