May I firstly point out the £20 goodybag is not unlimited it is indeed Always on data
What is "Always On"?
We know many of you find the concept of unlimited appealing as it gives peace of mind that you will always have data. On the other hand a small number of members using unlimited data still use a huge portion of our available data which impacts the experience for all our members.
In order to balance the data usage better, we have introduced "Always On" data.
On goodybags with "Always on" data you will benefit from:
Can I tether on goodybags with "Always On" data?
Yes, it will be possible to tether on goodybags using "Always On" data during the first 6GB of data usage.
From the moment you receive a text to let you know that you have exhausted your 6GB of full speed data, you are switched to an unlimited data allowance and tethering is not allowed anymore.
giffgaff would of sent you a warning regarding this before you recieved your BAN,you must of took no notice and carried on doing what you were doing wrong.
If you use a goodybag SIM card in a dongle or a tablet device, you will be contacted by email and your mobile Internet usage will be suspended until you contact an agent.
In order to re-activate your mobile Internet, you will need to contact an agent and ask to be re-activated. The agent will send you an email which asks you to re-accept giffgaff's terms and conditions and commit to purchasing a gigabag before using your SIM card in a dongle, MiFi or tablet device again.
Once you have accepted the Terms and Conditions of use, mobile Internet usage will be unblocked. A warning is applied to the account which will last for 30 days.
Provided that you do not use your goodybag mobile Internet usage on a dongle or tablet device again within 30 days, the warning will be removed and no further action will be taken. However, if you use your goodybag mobile Internet allowance again on a dongle/tablet device within 30 days, then you will receive another email and your mobile Internet services will be blocked until the goodybag expires. You will have to contact an agent when your goodybag has expired in order to get mobile Internet services re-activated.
Tethering is allowed on all goodybags, gigabags and airtime credit. Tethering is allowed on the Always On goodybag while you are using data within your full speed data allowance. This means that tethering is not allowed after your first 6GB of usage.
We do not allow tethering when using the reduced speed unlimited mobile Internet of an Always On goodybag to ensure that we are utilising our network resource as efficiently and fairly as possible, so that it's working to deliver the maximum benefit to giffgaff members.
If you tether with an Always On goodybag after your first 6GB of usage, your usage will be identified as illegitimate as per the Terms and Conditions section 3.5.a, and your Internet access may be suspended under the policy to manage illegitimate usage.
If you tether with a gigabag or a goodybag with a limited data allowance, your Internet data allowance is shared between all connected devices. If you use up your data allowance before the goodybag expires, we will send a notification to your device to let you know. You will then be charged at 2p per MB from airtime credit balance for the remaining life of your goodybag / gigabag, but once your goodybag / gigabag expires standard rates for mobile data will apply.
If you tether using your airtime balance you'll be able to do so until your credit runs out.
You join another network, giffgaff are doing this to people to make more money. Their prices have went up and will continue to go up. Best getting out now, I have cut my spending with them down to almost nothing, too greedy.
How can giffgaff be doing this to take more money.
They ban you,you cant use the service so you cant pay any money.
You can not pay more money to prevent getting BANNED for illegitimate usage and tethering with the 'Always On' goodybag
giffgaff policy on the £20 goodybag Always on data NOT UNLIMITED is clear.
giffgaff introduced this change to prevent some members slowing the network down for other members.
All I can suggest is if you reqiure unlimited internet with truly unlimited data you look towards having home broadband instaled in your home.
Please be aware though even some home broadband packages have restrictions .
How long will an agent take to respond I've explained but I literally have 24p of credit now I have no internet no calls and no texts so theres no way of me knowing whether they've contacted me back or not they've already took the goodybag from me.
May I just point out this will not be anything to do with your sister.
giffgaff are aware that the device you are using is the device that has been banned in the past on another account.
Your phone is sending your MAC address/device type out and they can determine from this and other factors it is the same person they have banned.
Plus you probally have used the same payment method, same bank card to make your goodybag purchase.
And of course the fact you have registered a second account from the same adress
So same adress same device different account looks suspicious
Every time you go online, you share certain information with giffgaff, including information about the device you are using. If you use an Always On goodybag with an unlimited mobile Internet allowance in a device which is not a mobile phone after your first 6GB of mobile data has expired then this is illegitimate usage.
Please also refer to article 3.5 in our Terms and Conditions.
For more information about this process, please see the Dongle or tablet usage Process Overview section below.
Patterns indicating illegitimate usage
We monitor the mobile Internet activity which takes place on the network each day and we have developed a system to identify tethering automatically.
Based on tethering indicators we are able to identify with a great level of confidence the members who are using a goodybag with unlimited Internet and are using it to tether.
It is a very small minority of members who are identified as tethering using these indicators, but unless this usage is prevented, illegitimate usage consumes an unfair amount of network resources.
To avoid accidental tethering, we recommend turning your wireless hotspot feature to OFF if you're using an Always On goodybag and have used your first 6GB of mobile Internet data.
For more information about this process, please see the Tethering prevention procedure section below.