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I have damaged my SIM card which NO LONGER WORKS...

Started by: cronkyboy1
On: 20/11/2018 | 18:20
Replies: 5
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by: cronkyboy1
on: 20/11/2018 | 18:20

and I have just ordered another one, do I just plug my new SIM card and go - or is it far more complicated??? Cheers! D

Message 1 of 6
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by: nefarius
on: 20/11/2018 | 18:22

@cronkyboy1

Hi. Did you report your sim as lost /stolen? 

If not you can purchase a new sim from Poundland or Tesco and carry out a sim swap.

Use the link below for information about sim swaps including an activation link. 

 

https://community.giffgaff.com/t5/Using-giffgaff/What-is-SIM-Swap/ta-p/7320084

Get a free giffgaff Sim
Message 4 of 6
by: figment_uk
on: 20/11/2018 | 18:22

@cronkyboy1

 

You need to activate the SIM whilst logged into the account that has the number you want to use - this will start the SIM swap process. 

I do not work for giffgaff, so cannot check anything on your account. This is a public community - please do not post any personal info.
Message 2 of 6
by: padiho
on: 20/11/2018 | 18:22

@cronkyboy1 No you don't but it's not complicated 😀 You just need to follow this http://community.giffgaff.com/t5/Using-giffgaff/What-is-SIM-Swap/ta-p/7320084. This will swap over your number and any credit from the old sim to the new one 

Get a free giffgaff Sim
Message 3 of 6
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by: nefarius
on: 20/11/2018 | 18:22

@cronkyboy1

Hi. Did you report your sim as lost /stolen? 

If not you can purchase a new sim from Poundland or Tesco and carry out a sim swap.

Use the link below for information about sim swaps including an activation link. 

 

https://community.giffgaff.com/t5/Using-giffgaff/What-is-SIM-Swap/ta-p/7320084

Get a free giffgaff Sim
Message 4 of 6
by: bugzbunny
on: 20/11/2018 | 18:22
Hi @cronkyboy1 and thanks for visiting the community
When your new SIM arrives perform a SIM Swap - When the SIM swap is performed your giffgaff phone number will be transferred over to the new SIM including any active goodybag and airtime credit. The process can take up to 24 hours however, is usually completed within 30 minutes.

Follow this http://community.giffgaff.com/t5/Using-giffgaff/What-is-SIM-Swap/ta-p/7320084 guide to perform the SIM Swap or follow this https://www.youtube.com/watch?v=5RWpzgyZU-A video tutorial from member Flaxvert.

Additional info –
• You can only do a SIM Swap between 4:30am and 9:30pm.
• Once started, SIM Swap is non-reversible and your old SIM will be deactivated and rendered useless. If you did not back up your contact details from the old SIM it will be impossible to retrieve them after SIM Swap.
CLICK TO GET YOUR FREE GIFFGAFF SIM WITH £5 CREDIT NANO-MICRO SIMS AVAILABLE
CLICK TO GET YOUR FREE GIFFGAFF SIM WITH £5 CREDIT NANO-MICRO SIMS AVAILABLE

Message 5 of 6
by: andrewglad
on: 20/11/2018 | 18:23
Hello @cronkyboy1 You will just need to perform sim swap in your account and it is very easy just follow this guide http://community.giffgaff.com/t5/Using-giffgaff/What-is-SIM-Swap/ta-p/7320084
Message 6 of 6