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I have just joined and paid £20 for unlimited bag. But a message keeps coming up on my phone and on

Started by: luiggi1954
On: 21/12/2015 | 09:55
Replies: 5
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by: luiggi1954
on: 21/12/2015 | 09:55

Hi I have just joined and opted paid for £20 option unlimited goody yet on my phone I keep getting the message come up , £00.00 balance . Also on my account page balance  why is this ? what am I missing?

Thanks

 

Message 1 of 6
by: bengalknights
on: 21/12/2015 | 09:59
Hello its because you purchased a allowance not airtime credit

If you purchased just credit it would display £20.00
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Message 2 of 6
by: peasy
on: 21/12/2015 | 10:00
When you buy a goodybag it doesn't show ás credit as credit and goodybags are separate your credit will show as 0.00 and your goodybag will show ás in clusive mins texts and data check your dashboard on my giffgaff
Message 3 of 6
by: jg_1001
on: 21/12/2015 | 10:13
Airtime credit is different to a goodybag. Check your account and you should see that you have call, text and data allowances which expire one month after you activated them.
Airtime credit is used like PAYG - if you have no goodybag then airtime credit will be used for calls etc
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Message 4 of 6
by: mrscarolvickers
on: 21/12/2015 | 10:29

 

For your remaining mins, text, data, airtime credit, goodybags, and much more... go to "My Giffgaff" 

AND...
From your handset:  Dial *100*7# to check your goodybag balance
                    Dial *100# to check your remaining airtime credit balance

If you've been with GG for over a month then you can get your last 30 days usage by texting "PLAN" to 43430. They will also suggest your most suitable goodybag

You can also download the giffgaff app.

Message 5 of 6
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by: rayhoo
on: 21/12/2015 | 10:36

luiggi1954 wrote:

 

Hi I have just joined and opted paid for £20 option unlimited goody yet on my phone I keep getting the message come up , £00.00 balance . Also on my account page balance  why is this ? what am I missing?

Thanks

 

 

Hi, 

 

Dial *100*7# to see your goodybag balance.

 

Take a look here http://community.giffgaff.com/t5/Tips-Guides/CREDIT-AND-GOODYBAG-CONFUSION/m-p/988713#U988713 to see how airtime credit, goodybags and giffgaff to giffgaff allowances work.

Message 6 of 6