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I have minutes but says i dont have enough credit to ring

Started by: amysienna133
On: 11/02/2019 | 19:07
Replies: 10
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by: amysienna133
on: 11/02/2019 | 19:07

I've topped up a few days ago and had a delay but now its says I have minutes data and text but my minutes dont work but text and data do ? 

Message 1 of 11
by: sloz
on: 11/02/2019 | 19:15
@amysienna133
Hi, are you currently in the UK or abroad?

Can you see your remaining minutes when you dial *100*7# ?

Occasionally, you'll hear a not enough credit message when calling a standard uk number
Its usually resolved by switching your phone off and on
Or
Call the number in the country code format
For instance if it starts 07732
Call +447732
If it starts 01302
Call +441302

If you still hear a not enough credit message
Post the first 6 digits of a number you can't call
Get a free giffgaff Sim
Message 2 of 11
by: muddycalhoun
on: 11/02/2019 | 19:29

@amysienna133 It must be that the number that you are trying to call is one of those not included in your goodybag allowance.

Here is the giffgaff prices

https://giffgaff.com/pricing

Message 3 of 11
Highlighted
by: delly105
on: 11/02/2019 | 19:30

Not all calls are free x

 

Message 4 of 11
by: amysienna133
on: 11/02/2019 | 20:03

Yes it says 147 minutes and I've just tried changing the number and tried turning phone off and on it doesnt work still 

Message 5 of 11
by: amysienna133
on: 11/02/2019 | 20:05
It's a UK mobile number I'm in the UK so I dont see why it wouldnt work when it's been fine before hand
Message 6 of 11
by: sloz
on: 11/02/2019 | 20:07
@amysienna133
Do you hear a not enough credit message when calling it or a beep or beeps or something else?

What's the first 6 digits of the number you're trying to call?
Get a free giffgaff Sim
Message 7 of 11
by: amysienna133
on: 11/02/2019 | 20:08
Yes that I dont have enough credit and 076853
Message 9 of 11
by: sloz
on: 11/02/2019 | 20:14

@amysienna133 wrote:

Yes that I dont have enough credit and 076853

@amysienna133

Is the nunber definitely correct?

Have you received a text from the number?

 

Do you know which network they're on?

Its not a familiar sequence, unless it's  very recently introduced 

Get a free giffgaff Sim
Message 10 of 11