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I lost my old sim transferred another 1 but still 2 days later and I can't use my phone
on: 17/02/2019 | 15:00
@chriskinns
Did you perform a SIM Swap? If so, the SIM Swap process may take anything from a few minutes to 24 hours to complete.
However, it is normal completed with 30 minutes. Please turn your phone off/on again to see if that helps.
If it's been more than 24 hours the SIM Swap has not completed successfully, please contact a Giffgaff agent to look into this.
To contact a giffgaff agent you will need to fill in the agent form here https://support2.giffgaff.com/app/ask/SIM-and-number/Performing-a-SIM-Swap/form/
It can take up to 24 hours for a giffgaff agent to respond (agents work 7 days a week from 8am to 11pm).
You will see when an agent has replied in the "Messages: From Agents" box which can be found half way down the right hand side of your "My Giffgaff" page or you can access it direct here https://giffgaff.com/support/questions
Did you perform a SIM Swap? If so, the SIM Swap process may take anything from a few minutes to 24 hours to complete.
However, it is normal completed with 30 minutes. Please turn your phone off/on again to see if that helps.
If it's been more than 24 hours the SIM Swap has not completed successfully, please contact a Giffgaff agent to look into this.
To contact a giffgaff agent you will need to fill in the agent form here https://support2.giffgaff.com/app/ask/SIM-and-number/Performing-a-SIM-Swap/form/
It can take up to 24 hours for a giffgaff agent to respond (agents work 7 days a week from 8am to 11pm).
You will see when an agent has replied in the "Messages: From Agents" box which can be found half way down the right hand side of your "My Giffgaff" page or you can access it direct here https://giffgaff.com/support/questions
