This is a common glitch. Contact an agent using this link and they should refund you the 1p so you can buy your gooodybag https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/goodybag-allowances-or-credit-ba...
Make sure you turn your data off and use wifi if you have no goodybag so that it does not use any of your airtime credit before you buy the goodybag.
@chudy2006 the agents will refund the few pence without issues inquire with the agents here please
Allow up to 24 hrs for replies although usual time frame is 3to5hrs
agents work from 8am to 11pm daily
the agents will reply via here
It's always worth turning mobile data OFF prior to topping up. This is because the moment you top up, apps can begin running in the background.
Not to worry though, please contact an agent here and they will be more than happy to get that £25 goodybag for you.
I hope this helps!
Thanks at All for quick response. Just wait for a agent response.
You're most welcome @chudy2006.
You can find agent replies here:https://giffgaff.com/support/questions
I hope this helps! All the best.