I'm on a windows phone microsoft lumia I've topped up but I can't get internet I need help

[#1]

Need help with internet

[#2]

Hi @mrsjackson

Before you can access the internet/data on the giffgaff network you need to setup your device with the correct Internet/APN settings. You can simply follow this guide http://community.giffgaff.com/t5/giffgaff-Top-Tips/giffgaffer-s-guide-to-Nokia-Lumia/m-p/2870383 to manually set-up your Nokia Lumia device with the correct APN/data settings.

[#3]

Internet


The giffgaff internet and mms setup

https://community.giffgaff.com/t5/Settings-for-your-device/Internet-and-MMS-settings-APN-guide/ta-p/...
 
 

[#4]

hi
you need internet setting
use following link for internet setting
https://community.giffgaff.com/t5/Settings-for-your-device/Internet-and-MMS-settings-APN-guide/ta-p/...

[#5]

Hi

You need to set up your internet / APN settings.

https://community.giffgaff.com/t5/Settings-for-your-device/Internet-and-MMS-settings-APN-guide/ta-p/...

[#6]

Which Lumia is it?

[#7]

Hi @mrsjackson, as @pwei94 mentioned, what Lumia is it?

The reason is that the menu scheme is different between Windows Phone 8 and Windows 10 Mobile, but either way, a Soft Reset will always fix Internet APN issues.

To complete a Soft Reset, press and hold the Power button and Volume Down buttons for about 10 seconds until the screen goes blank and the phone vibrates. This won't remove any data nor settings. Also make sure Mobile Data connection is ON.

If the phone is Windows 10 device, then there's a Help guide in my signature which includes screenshots.

G.