@3shellyrow
@3shellyrow wrote:
I got a message which says "Hi, just a quick update to let you know your request to transfer your number to your new giffgaff SIM is underway. It should be completed within 24 hours." In the first post I explained to you my experience so please help me with my original SIM card.
The confusion has been caused by you apologising for ordering a SIM card. If your SIM has been deactivated, it cannnot be reactivated.
On the assumption that you have neither ordered a SIM within the last few days, nor requested a SIM swap, then it appears that your account has been accessed without your permission, and your number hijacked by fraudsters.
If you received a text message recently saying your account had been suspended, and you clicked on a link in that messge and provided a lot of personal info, you need to take immediate action to secure your account.
- If you are able to log in, please check that all details are correct (change if necessary) and then change your password: https://giffgaff.com/profile/details
- Change your password on all other sites that use your email address and password you used on giffgaff. Do not use the same password on more than one site;
- If you have a spare (unactivated) giffgaff SIM card, do a SIM swap (activate new SIM whilst logged into your current giffgaff account. If you do not have a spare SIM and are in the UK, report your SIM lost/stolen here: https://giffgaff.com/support/lost
- If your bank/credit card details were saved on your account, contact the card issuer and alert them to the potential of fraudulent activity on your account.
- Raise a support ticket to inform giffgaff of this breach: https://support2.giffgaff.com/app/ask/Account-misuse/
Replies here: https://giffgaff.com/support/questions
- Watch for a Private Message from a giffgaff Educator here: https://community.giffgaff.com/t5/notes/privatenotespage
I do not work for giffgaff, so cannot check anything on your account. This is a public community - please do not post any personal info.
