I made transfer from EE to Giffgaff last week and ...

Try to restart your phone or use the SIM in another phone.

Have you recently transferred your number? Just wait a bit and it should come on soon.

Also, you should try the O2 signal checker as there may be a fault in the masts in your area http://status.o2.co.uk/

Message 2 of 11

by: j_s
on: 05/05/2016 | 16:18

Hi, check your local o2 mast for problems
https://status.o2.co.uk
If everything look ok contact the agents
https://giffgaff.com/support/ask/transfer

Message 3 of 11

by: carl2828
on: 05/05/2016 | 16:19

restart your phone or try to use the SIM in another phone or if not be patient may of not transferred over yet

Message 4 of 11

by: rhodayaalarbie
on: 05/05/2016 | 16:22

I've done all that and the transfer was suppose to be finalized yesterday but I still have no service. Best I stay with EE😔😔😔

Message 5 of 11

by: nad786hussain
on: 05/05/2016 | 16:22

To transfer your phone number to giffgaff, you first need to ask your old mobile provider for a porting authorisation code (pac), you can then use the transfer form to submit your pac and choose a date for the transfer:

https://giffgaff.com/support/transfer

If your number has not been transferred by 24 hours and the day after the scheduled date, you can contact an agent about it:

https://giffgaff.com/support/ask/transfer

See number transfer guide and what to expect on transfer day:

https://community.giffgaff.com/t5/Getting-started/How-do-I-keep-my-...

New activations / Transfers allow the simcard to fully activate it takes from a few minutes and upto 24 hours to fully activate a simcard, keep restarting the phone every 30 minutes or so also make sure the phone you are using is on o2 network or fully unlocked for it to accept giffgaff simcard:

https://community.giffgaff.com/t5/Getting-started/...

https://giffgaff.com/first-steps

Message 6 of 11

by: grahambradley4
on: 05/05/2016 | 16:25

take sim out restart phone then put sim back in

Message 7 of 11

by: rhodayaalarbie
on: 05/05/2016 | 16:35

Same result after doing that now

Message 8 of 11

by: rhodayaalarbie
on: 06/05/2016 | 19:29

Thank you all is working now.

Message 9 of 11

by: mathew40
on: 06/05/2016 | 19:35

That's great news and your more than welcome, have a fantastic weekend 😉.

Message 10 of 11