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I need a micro sim for my new phone? I’m already with Giffgaff and I want to retain the number.

Started by: karenpreston
On: 15/11/2017 | 20:32
Replies: 3
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by: karenpreston
on: 15/11/2017 | 20:32

The existing one doesn’t fit.

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by: no51get
on: 15/11/2017 | 20:35

Hi there @karenpreston

If you need to change the size of your SIM but don't want to create a new account, or you may have ordered the wrong sim in the first place, Your answer is SIM Swap. If you are logged in to giffgaff you can activate a new SIM which will replace your existing one.Please check out the links below for more information.

https://community.giffgaff.com/t5/Using-giffgaff/What-is-SIM-Swap/ta-p/7320084

http://community.giffgaff.com/t5/Learn-giffgaff-Top-Tips/Can-I-use-SIM-swap-to-replace-my-SIM/ta-p/7...

http://community.giffgaff.com/t5/Learn-giffgaff-To​p-Tips/How-to-use-SIM-Swap/td-p/6885194

Message 2 of 4
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by: no51get
on: 15/11/2017 | 20:35

Hi there @karenpreston

If you need to change the size of your SIM but don't want to create a new account, or you may have ordered the wrong sim in the first place, Your answer is SIM Swap. If you are logged in to giffgaff you can activate a new SIM which will replace your existing one.Please check out the links below for more information.

https://community.giffgaff.com/t5/Using-giffgaff/What-is-SIM-Swap/ta-p/7320084

http://community.giffgaff.com/t5/Learn-giffgaff-Top-Tips/Can-I-use-SIM-swap-to-replace-my-SIM/ta-p/7...

http://community.giffgaff.com/t5/Learn-giffgaff-To​p-Tips/How-to-use-SIM-Swap/td-p/6885194

Message 2 of 4
by: mcilwraith
on: 15/11/2017 | 20:35

hello there @karenpreston if you have a sim handy use that

if not

order a sim from your spread page here https://giffgaff.com/orders/mgm all sims are now 3 in 1 pop out to suit any phone

and do a sim swap https://giffgaff.com/profile/details#simswap

goodybag and credit carry across with your number it would normally take around 30 minutes

if in a hurry you could go to your local phone shop and get the sim cut to size till you are ready to swap

if its been over 24 hours since you performed the swap contact an agent here https://support2.giffgaff.com/app/ask/SIM-and-number/Performing-a-SIM-Swap/form/

Message 3 of 4
by: karenpreston
on: 15/11/2017 | 20:40
Thanks, I’ve ordered one. 👍🌞
Message 4 of 4