I need help
on: 15/03/2019 | 10:56 - edited: 15/03/2019 | 10:57
@beggi17 sounds like you've left mobile/cellular data enabled and back ground apps updating have used it up its always best keeping data of when not using it or exchange for a goody bags allowance of calls texts and data via here buy goody bags from credit
make sure you've switched recurring payments of here http://giffgaff.com/profile/payment-details
or call 43430 option two to buy goody bags from credit/vouchers and follow prompts given to exchange voucher/credit for goody bag
Also switch all apps to update via Wi-Fi only
If wish to you can inquire with the agents here please
https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Credit-debit-card-or-PayPal-over...
Allow up to 24 hrs for replies although usual time frame is 3to5hrs
agents work from 8am to 11pm daily
the agents will reply via here
https://giffgaff.com/support/questions
on: 15/03/2019 | 10:58
@beggi17 Hi welcome to giffgaff and the community
•Once you top up you then need to buy a goodybag as this is cheeper than using airtime credit
To buy a goodybag just follow these instructions ⬇️
•1. Log in to Dashboard
•2. Go to the Buy a goodybag section here⬇️
•3. Select a goodybag of your choice
•4. Click "SELECT" on the item that you want to add to your account.
•(If you wish to add more airtime credit at the same time, click Select against the amount you wish to add). If you do not require more airtime credit now,
review your basket and click on I only need a goodybag.
•5. Click on Confirm order
also here is a guide to assist ⬇️
Can I Buy A Goodybag With My Existing Credit
Hope this has been helpful for 👍🏻
on: 15/03/2019 | 10:59
Hiya @beggi17
It sounds likeyou are buying goodybags as they only last one month.
Credit lasts untill you use it all up. So please check if you have recur your goodybag switched on.
If you have then turn it off.
https://giffgaff.com/profile/payment-details
All the best Bob
