Knowledge Base

I need help

Started by: beggi17
On: 15/03/2019 | 10:53
Replies: 3

by: beggi17
on: 15/03/2019 | 10:53

 I brought ten pounds top-up,I did not use it

now is finish I don't know what is wrong,last month I had this problem.

Message 1 of 4
by: natty88
on: 15/03/2019 | 10:56 edited: 15/03/2019 | 10:57

@beggi17  sounds like you've left mobile/cellular data enabled and back ground apps updating have used it up its always best keeping data of when not using it or exchange for a goody bags allowance of calls texts and data via here buy goody bags from credit


make sure you've switched recurring payments of here 


or call 43430 option two to buy goody bags from credit/vouchers and follow prompts given to exchange voucher/credit for goody bag  


Also switch all apps to update via Wi-Fi only 


If wish to you can inquire with the agents here please



Allow up to 24 hrs for replies although usual time frame is 3to5hrs 


agents work from 8am to 11pm daily 


the agents will reply via here

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Message 2 of 4
by: clikasarus
on: 15/03/2019 | 10:58

@beggi17  Hi welcome to giffgaff and the community


 •Once you top up  you then need to buy a goodybag  as this is cheeper than using airtime credit 


To buy a goodybag just follow these instructions ⬇️


•1. Log in to Dashboard


•2. Go to the Buy a goodybag section here⬇️




•3. Select  a goodybag of your choice 


•4. Click "SELECT" on the item that you want to add to your account.


•(If you wish to add more airtime credit at the same time, click Select against the amount you wish to add). If you do not require more airtime credit now, 

review your basket and click on I only need a goodybag.


•5. Click on Confirm order 

also here is a guide to assist ⬇️


Can I Buy A Goodybag With My Existing Credit


Hope this has been helpful for 👍🏻

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Message 3 of 4
by: bobrobinson
on: 15/03/2019 | 10:59

Hiya @beggi17 

It sounds likeyou are buying goodybags as they only last one month.

Credit lasts untill you use it all up. So please check if you have recur your goodybag switched on.

If you have then turn it off.

All the best Bob


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Message 4 of 4