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I need hep

Started by: margaret1112
On: 08/03/2019 | 15:52
Replies: 4
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by: margaret1112
on: 08/03/2019 | 15:52

I was not given a ten pound bundle You gave me a 10 top up instead Which will not last a month Can you sort this out for me please 

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by: wagstaffej
on: 08/03/2019 | 15:55
Hi @margaret1112 you can exchange your £10 airtime credit top up for a goodybag. See the instructions here, https://community.giffgaff.com/t5/Solve-your-questions/Can-I-buy-a-goodybag-with-my-existing-credit/...
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by: clikasarus
on: 08/03/2019 | 15:53

@margaret1112  Hi welcome to giffgaff and the community

 

 •Once you top up  you then need to buy a goodybag  as this is cheeper than using airtime credit 

 

To buy a goodybag just follow these instructions ⬇️

 

•1. Log in to Dashboard

 

•2. Go to the Buy a goodybag section here⬇️

 

Goodybags

 

•3. Select  a goodybag of your choice 

 

•4. Click "SELECT" on the item that you want to add to your account.

 

•(If you wish to add more airtime credit at the same time, click Select against the amount you wish to add). If you do not require more airtime credit now, 

review your basket and click on I only need a goodybag.

 

•5. Click on Confirm order 

also here is a guide to assist ⬇️

 

Can I Buy A Goodybag With My Existing Credit

 

Hope this has been helpful for 👍🏻

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Message 2 of 5
by: wilja
on: 08/03/2019 | 15:54

@margaret1112  Just topping up will not give you a goodybag. You need to do this after 

Click on My Giffgaff (at the top)
2. Go to Top Up
3. Click on Goodybags (press select)
4. Choose the goodybag you want LEAVE THE RECURRING OPTION UNCHECKED (press select)
5. On the next page click on Continue
6. Then press Exchange Airtime Credit

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Message 3 of 5
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by: wagstaffej
on: 08/03/2019 | 15:55
Hi @margaret1112 you can exchange your £10 airtime credit top up for a goodybag. See the instructions here, https://community.giffgaff.com/t5/Solve-your-questions/Can-I-buy-a-goodybag-with-my-existing-credit/...
Message 4 of 5
by: varun1234
on: 08/03/2019 | 15:55
You can exchange your credit for a goodybag buying buying a 10 pound goodybag. I have actually had this problem before where it took me my credit instead of goodybag in which case you need to contact an agent who will firstly refund you and then give you a goodybag use this link https://giffgaff.com/support/ hope this helps 😊
https://www.giffgaff.com/orders/affiliate/varun1234
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