Knowledge Base

I transferred my phone number from O2 couple months ago but it shows me giffgaff number again

Started by: emiliabienias89
On: 21/06/2016 | 13:02
Replies: 15

by: emiliabienias89
on: 21/06/2016 | 15:15
Ok thank you very much x
Message 11 of 16
by: sloz
on: 21/06/2016 | 15:29
Could you explain further what problems you're encountering.

When you text the word NUMBER to 2020
Do you receive a reply with your transferred number in the text?

When you make calls and send texts. Are they appearing on the other persons phone as your transferred number?

Are you receiving calls ok?
If not. What dies the person hear exactly when they call your number
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Message 12 of 16
by: emiliabienias89
on: 21/06/2016 | 15:44
They text me back with my real phone number,but whaever I want to do in my phone shows me completely different number. Everything is working well I can send messages and receiving calls. They hear that number is unavailable. I can't use snapchat and confirm my phone number on whatsapp
Message 13 of 16
by: sloz
on: 21/06/2016 | 15:59
Where in your phone are you seeing a different number?
That particularly isn't a problem.

Coujd you ask someone to call you and ask them what's e full message they hear exactly
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Message 14 of 16
by: bozenkas
on: 21/06/2016 | 16:32

the transfer is done on the day you select if not successful in 24hrs then contact an agent
to contact an agent use this link
fill in required fields
agent to answer can take up to 24hrs
give them as much information as you can
Solved! Go to Solution. Please give me Kudos if I have helped you out

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Message 15 of 16
by: emiliabienias89
on: 21/06/2016 | 16:35
I've got Samsung J7 I can have two different son cards. That different number I can see every single time when I switch on my phone and when i try use my snapchat. Full message is the number you are try8is unavailable
Message 16 of 16