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I've been asked to order new sim card but the website won't let me

Started by: emmajess27
On: 24/04/2016 | 11:09
Replies: 8
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by: emmajess27
on: 24/04/2016 | 11:09

Need to order new sim card to do sim swap but website won't let me

Message 1 of 9
by: figment_uk
on: 24/04/2016 | 11:09

emmajess27 wrote:

 

Need to order new sim card to do sim swap but website won't let me

 

What error message are you seeing?

 

What is the reason for needing to do a SIM swap?

I do not work for giffgaff, so cannot check anything on your account. This is a public community - please do not post any personal info.
Message 2 of 9
by: suzyevs
on: 24/04/2016 | 11:10
Hi
Order a sim

https://giffgaff.com/spread

When it arrives. Do a sim swap.

Sim swap.

http://community.giffgaff.com/t5/Tips-Advice/How-to-use-SIM-Swap/td-p/6885194

All your account details will swap to your new sim.
big"It Takes 2 To Tango"
Message 3 of 9
by: dee2495
on: 24/04/2016 | 11:13

@emmajess27 i sent you a PM

Get a free giffgaff Sim
Message 4 of 9
by: sneaky007
on: 24/04/2016 | 11:13
Hi @emmajess27

You can order another SIM from your spread page here https://giffgaff.com/orders/mgm . When the new SIM arrives perform a SIM swap. The SIM swap process will transfer your current number and allowances e.g. goodybag and/or airtime credit over to the new SIM. It should take no more than 30 minutes to complete and can be performed anytime between 4.30am and 9.30pm

Please see this guide http://community.giffgaff.com/t5/Using-giffgaff/What-is-SIM-Swap/ta-p/7320084 on how to perform a SIM swap or see this video tutorial https://www.youtube.com/watch?v=Y8UzULPdAEA
GET A FREE SIM WITH £5 AIRTIME CREDIT
Message 5 of 9
by: endorphin
on: 24/04/2016 | 11:17

@emmajess27 If you originally ordered a replacement SIM as you reported your original SIM as lost/stolen then use this page http://giff.ly/agentslost

 

Otherwise try using another browser or device to use the SIM order page http://giffgaff.com/orders/mgm

Get a free giffgaff SIM/microSIM/nanoSIM with free £5 credit
Message 6 of 9
by: emmajess27
on: 24/04/2016 | 11:26

It says I can't order no more aims on my account 

Message 7 of 9
by: figment_uk
on: 24/04/2016 | 11:27

What is the reason for doing a SIM swap?

I do not work for giffgaff, so cannot check anything on your account. This is a public community - please do not post any personal info.
Message 8 of 9
by: sloz
on: 24/04/2016 | 12:01 edited: 24/04/2016 | 12:04

@emmajess27
You're either logged into the wrong account Or your account has malfunctioned or you've not reactivated your replacemt sim

You mentioned in a previous thread that you barred your sim
Did you ever read reactivate the replacemt sim on your account

What do you hear when you call your number from another phone?

Get a free giffgaff Sim
Message 9 of 9