Knowledge Base

I've been taking off the unlimited goody bag. Apparently I've been causing traffic flow problems???

Started by: kingwinner
On: 21/07/2016 | 00:10
Replies: 4

by: kingwinner
on: 21/07/2016 | 00:10
I need to be on the unlimited as I use a lot of internet
Message 1 of 5
by: nosheen_kabul
on: 21/07/2016 | 00:14
Hi @kingwinner

All goodybags including the £20 always unlimited goodybag has the traffic policy applied. For more information on the traffic flow policy please check out this fantastic guide.
Click to get a free giffgaff Sim with £5 airtime credit
Message 2 of 5
by: islasdad
on: 21/07/2016 | 00:51

The £20 goodybag isn't unlimited, it's described as 'always on'


the practicality is you get 6gb at 'full' speed then it's slowed to 256k from 8am til midnight. You only get 'full' speed overnight

lets all be nice eh?
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Message 3 of 5
by: tazzy19
on: 21/07/2016 | 06:45

If you've been barred from buying the £20 goodybag, the bar remains in place for 3mths.


An agent isn't able to override the bar.


You can still continue to buy the £18 6GB goodybag.


Remember the always on goodybag isn't intended as a replacement for fixed line broadband

Message 4 of 5
by: terencedaly
on: 21/07/2016 | 07:00

Hi @kingwinner


giffgaff would of sent you a warning regarding this before you recieved your BAN,you must of took no notice and carried on doing what you were doing wrong.


Stage 1


If you use a goodybag SIM card in a dongle or a tablet device, you will be contacted by email and your mobile Internet usage will be suspended until you contact an agent.



Stage 2


In order to re-activate your mobile Internet, you will need to contact an agent and ask to be re-activated. The agent will send you an email which asks you to re-accept giffgaff's terms and conditions and commit to purchasing a gigabag before using your SIM card in a dongle, MiFi or tablet device again.



Stage 3


Once you have accepted the Terms and Conditions of use, mobile Internet usage will be unblocked. A warning is applied to the account which will last for 30 days.



Stage 4


Provided that you do not use your goodybag mobile Internet usage on a dongle or tablet device again within 30 days, the warning will be removed and no further action will be taken. However, if you use your goodybag mobile Internet allowance again on a dongle/tablet device within 30 days, then you will receive another email and your mobile Internet services will be blocked until the goodybag expires. You will have to contact an agent when your goodybag has expired in order to get mobile Internet services re-activated.


Tethering is allowed on all goodybags, gigabags and airtime credit. Tethering is allowed on the Always On goodybag while you are using data within your full speed data allowance. This means that tethering is not allowed after your first 6GB of usage.


We do not allow tethering when using the reduced speed unlimited mobile Internet of an Always On goodybag to ensure that we are utilising our network resource as efficiently and fairly as possible, so that it's working to deliver the maximum benefit to giffgaff members.


If you tether with an Always On goodybag after your first 6GB of usage, your usage will be identified as illegitimate as per the Terms and Conditions section 3.5.a, and your Internet access may be suspended under the policy to manage illegitimate usage.


If you tether with a gigabag or a goodybag with a limited data allowance, your Internet data allowance is shared between all connected devices. If you use up your data allowance before the goodybag expires, we will send a notification to your device to let you know. You will then be charged at 2p per MB from airtime credit balance for the remaining life of your goodybag / gigabag, but once your goodybag / gigabag expires standard rates for mobile data will apply.


If you tether using your airtime balance you'll be able to do so until your credit runs out.

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Message 5 of 5