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I've just activated a new SIM.

Started by: josep18810
On: 14/08/2019 | 20:42
Replies: 4
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by: josep18810
on: 14/08/2019 | 20:42 edited: 14/08/2019 | 22:22

I've just activated a SIM with a goodybag yet I've only got access to data I can't make any calls or texts? Very confused as it says call barring is on but it's not...

Message 1 of 5
by: alexmgg2
on: 14/08/2019 | 21:46

@josep18810wrote:

Sorry to  ut into this but I've also just done the same yet I've only got access to data I can't make any calls or texts? Very confused as it says call barring is on but it's not...

This sounds like a phone that has been IMEI barred, having been reported lost or stolen. This is a common Scam, people sell a phone second hand, and then report it stolen to claim the insurance.

 

If you bought it via eBay or a similar online site, you should be able to claim a refund under the buyer protection policy. If you bought it from a shop, then take it back.

 

If this was a SIM swap, with a phone that you know is good, have you ever transferred your number from another network, even if it was some time ago? If so, you may be experiencing a rare problem known as a resurfaced split port.

 

You will need to contact an agent, and ask them to investigate. Tell them all the details, especially the network you transferred from, using the form here:

 

https://support2.giffgaff.com/app/ask/Number-transfers/Partial-or-no-service-after-transfer/form/

 

Agents can take up to 24 hours to reply, but are usually a lot quicker. You will find their reply in the Messages from agents section at the bottom of your Dashboard page, see here:

 

https://giffgaff.com/support/questions

 

Good luck!

If someones answer has helped you solve your problem, please consider setting it as Best answer, or leaving them Kudos points. Thanks!
Message 2 of 5
by: josep18810
on: 14/08/2019 | 22:44
I've put the SIM in another phone and I'm still getting the same issue so now I'm thinking it's the SIM and not the phone. I received my new SIM in the post today after reporting mine stolen at the weekend. I've activated it and all I seem to be able to do is use my goody bag data I can't call or text anyone... Not even giffgaff top up..
Message 3 of 5
by: jfc1951
on: 14/08/2019 | 22:49

@josep18810wrote:

I've put the SIM in another phone and I'm still getting the same issue so now I'm thinking it's the SIM and not the phone. I received my new SIM in the post today after reporting mine stolen at the weekend. I've activated it and all I seem to be able to do is use my goody bag data I can't call or text anyone... Not even giffgaff top up..

Reporting your SIM stolen blocked services @josep18810 

 

That block is usually lifted within a few hours of activating the special Replacement SIM.

 

If you have problems in the morning, contsct an agent via

 

https://support2.giffgaff.com/app/ask/SIM-and-number/Activating-my-replacement-SIM/form/

"Never attribute to malice that which is adequately explained by stupidity." - Hanlon's Razor

Message 4 of 5
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by: deanm41345
on: 14/08/2019 | 23:39

@josep18810wrote:

I've just activated a SIM with a goodybag yet I've only got access to data I can't make any calls or texts? Very confused as it says call barring is on but it's not...

Update - Reset your carrier. http://is.gd/manualroam%C2%A0

 

@josep18810 

Message 5 of 5