Knowledge Base

I've lost my SIM card

Started by: valeriaa
On: 03/08/2017 | 20:25
Replies: 5

by: valeriaa
on: 03/08/2017 | 20:25

Hy People,

Help me please... I've lost my SIM card and I want to order another one but with the same number, somebody knows how to make a new SIM??? Thx a lot✌

Message 1 of 6
by: abidaa1
on: 03/08/2017 | 20:27
Hi @valeriaa

You can order a replacement SIM with the same number by reporting lost & stolen here:
Message 2 of 6
by: lynda1962
on: 03/08/2017 | 20:27 edited: 03/08/2017 | 20:28

@valeriaa, hi there,  if you have NOT reported your sim lost you can order another sim then do a sim swap you will keep your number and goodybags etc.
giffgaff sims are 3in1 will fit most phones just pop out the bit you need.


sim swaps can take anything from 30 minutes to 4 hours in rare cases upto 24 hours to fully activate just keep restarting your phone 📱 every now and then, you may lose signal 📶 whilst activating. 

Message 3 of 6
by: nosheen_kabul
on: 03/08/2017 | 20:27
Hi @valeriaa

Please follow this link to report your SIM/Phone lost/stolen. Once reported giffgaff will send out a replacement SIM first class to the address found under your details page here . The replacement SIM will have still have your current number , any active allowances .e g bundle(goodybag/gigabag) and/or airtime credit. Once the SIM arrives you will need to activate it online here .

If you don't receive the replacement SIM after a week i suggest you ask a agent to investigate. To contact a giffgaff agent please follow this link. As agents deal with many queries, it can take up to 24 hours to get a reply, but usually you get a reply in a couple of hours.

Any replies from agents can be found on your "My Giffgaff" page or the page can be accessed directly following this link.
Click to get a free giffgaff Sim with £5 airtime credit
Message 4 of 6
by: billyjay29
on: 03/08/2017 | 20:28 edited: 03/08/2017 | 20:30


 Hi valeriaa, this guide will help explain the process for you, good luck.

This guide will explain all you need to do.

__________________HOW DO I ORDER A REPLACEMENT SIM_____________________

For full guide use this link>>>
* You need to replace your SIM
* You've lost your SIM
* You want to join giffgaff but the SIM you received is faulty
* Handy Links
___________________________FULL GUIDE TO SIM SWAP______________________________

SIM Swap allows you to transfer your giffgaff number to a brand new SIM card including existing goodybags/gigabags and airtime credit.

* Handy Video
* How does SIM Swap work?
* Can I use SIM Swap to replace my lost / stolen SIM?
* Additional information
* Handy Links



Get a free giffgaff Sim
Message 5 of 6