Knowledge Base

I’ve topped up £25 and tried to turn it into a £25 goody bag and it’s taken a few pence off me so

Started by: dylansdogs
On: 15/03/2019 | 09:42
Replies: 4

by: dylansdogs
on: 15/03/2019 | 09:42

Can’t get the goody bag

Message 1 of 5
by: danhamman
on: 15/03/2019 | 09:42


Can’t get the goody bag

You probably used some data as soon as you topped-up.

Next time you might want to disable 'mobile data' whilst you're converting credit into a goodybag.

Better still - buy the goodybag direct, if you can.


Speak to an agent for account issues - they may offer to replace the missing pennies as goodwill:

Allow 24 hrs for a response, but usually much quicker.

Replies can be found here:

Message 2 of 5
by: eddiehk6
on: 15/03/2019 | 09:50
hi @dylansdogs

Your phone's mobile data will have spent some of your credit

1. Ask an agent using this link, they will refund you the lost credit as a one-off:

2. When the credit is refunded, exchange the credit for a ‘goodybag’ using this guide:

To avoid this happening in future, I recommend you simply set your goodybag to 'auto-recur' (like a direct debit), so it renews monthly and you don't have to worry:

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Message 3 of 5
by: bernienatch
on: 15/03/2019 | 09:54

As a quick fix, just buy the £20 Goodybag and keep the remaining credit to use to pay for MMS as these are not included in the Goodybag package. 

Message 4 of 5
by: sloz
on: 15/03/2019 | 10:05
Hi, did you top up with a debit card, PayPal or a top up voucher?
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Message 5 of 5