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I’ve topped up £25 and tried to turn it into a £25 goody bag and it’s taken a few pence off me so

Started by: dylansdogs
On: 15/03/2019 | 09:42
Replies: 4
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by: dylansdogs
on: 15/03/2019 | 09:42

Can’t get the goody bag

Message 1 of 5
by: danhamman
on: 15/03/2019 | 09:42

@dylansdogswrote:

Can’t get the goody bag

You probably used some data as soon as you topped-up.

Next time you might want to disable 'mobile data' whilst you're converting credit into a goodybag.

Better still - buy the goodybag direct, if you can.

 

Speak to an agent for account issues - they may offer to replace the missing pennies as goodwill:
https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/goodybag-allowances-or-credit-ba...


Allow 24 hrs for a response, but usually much quicker.

Replies can be found here:
https://giffgaff.com/support/questions

.:.
Message 2 of 5
by: eddiehk6
on: 15/03/2019 | 09:50
hi @dylansdogs

Your phone's mobile data will have spent some of your credit

1. Ask an agent using this link, they will refund you the lost credit as a one-off: https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/goodybag-allowances-or-credit-ba...

2. When the credit is refunded, exchange the credit for a ‘goodybag’ using this guide: http://bit.ly/kbggbagfromcredit

To avoid this happening in future, I recommend you simply set your goodybag to 'auto-recur' (like a direct debit), so it renews monthly and you don't have to worry: https://giffgaff.com/profile/payment-details#goodybagsettings

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Message 3 of 5
by: bernienatch
on: 15/03/2019 | 09:54

As a quick fix, just buy the £20 Goodybag and keep the remaining credit to use to pay for MMS as these are not included in the Goodybag package. 

Message 4 of 5
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by: sloz
on: 15/03/2019 | 10:05
@dylansdogs
Hi, did you top up with a debit card, PayPal or a top up voucher?
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Message 5 of 5