Knowledge Base

I want to use £7.50 of my £15.02 10 buy a Goody Bag of £7.50 Kind Regards Susan76343

Started by: susan76343
On: 18/03/2019 | 20:48
Replies: 8

by: susan76343
on: 18/03/2019 | 20:48

On the home sreen of Giffgaff, there is information how to use my Ballance.

I have a ballance of £15.02 of which I want to use £7.50 of it to buy a £7.50  Goody Bag

Kind Regards Susan76343

Message 1 of 9
by: natty88
on: 18/03/2019 | 20:49

@susan76343  follow this guide to buy goody bags from credit


make sure you've switched recurring payments of here 


or call 43430 option two to buy goody bags from credit/vouchers and follow prompts given to exchange voucher/credit for goody bag 

Get a free giffgaff Sim
Message 2 of 9
by: mrjeeves
on: 18/03/2019 | 20:49
Hi @susan76343

Just head here:

Choose the £7.50 goodybag and, at the payment screen, choose Airtime Credit.

If you still need help, feel free to reply to my message and mention me @mrjeeves

If an answer helped you, click the Kudos button and select a Best Answer.
If you want a SIM, order one here for £5 free credit:
Message 3 of 9
by: susan76343
on: 18/03/2019 | 21:08
natty88 many thanks for your quick response.
TRIED Phoning 43430 gives me my ballance but no option use my balance to buy a goody bag.
My previous goody bag was £10.00. I want to change & buy a £7.50 goody bag now & use the remaining £7.50 for next month. Kind Regards susan76343
Message 4 of 9
by: sloz
on: 18/03/2019 | 21:13 edited: 18/03/2019 | 21:52

Hi, can you hear your £15 balance when calling 43430 and pressing option 2?

Do you have a live and recurring goodybag showing here
And is the live goodybag expiring tonight?

Get a free giffgaff Sim
Message 5 of 9
by: bigjack57
on: 19/03/2019 | 02:36
Hi there,
Yes you can purchase a £7.50 goodybag from your £15.02 credit and will then have £7.52 remaining. Hope that helps. Smiley Happy
Message 6 of 9
by: lynnie_
on: 19/03/2019 | 04:06
just go choose your goodybag and select to use airtime credit to pay for it .good luck.
Message 7 of 9
by: random112
on: 19/03/2019 | 04:16

Hi @lynnie_ 


You can definitely spend your £15.02 credit balance on a £7.50 goodybag (and have £7.52 left for next time). 



If it's not letting you do it online or on 43430 it is almost certainly because you have already given the system instructions on what to do for your next goodybag (EG you have already queued one, or you have turned recurr on and given that an instructon). You just need to turn recurr off or cancel the queued bag as you can't have 'two' different instructions for your next bag!


The important instructions on this page explains both and how to solve them. I suspect you have 'recurr my goodybag  turned on and already asked it to buy the £10 next from your card? But it could be a queued bag. Check both if you aren't sure what you've previously done! 

Message 8 of 9
by: lynnie_
on: 19/03/2019 | 04:24
wrong @ address to reply.
Message 9 of 9